Description Our client in San Marcos is hiring a dedicated and detail-oriented Customer Care Representative to provide an outstanding experience for their customers. If you enjoy troubleshooting, answering customer inquiries, and finding solutions, this role is an excellent fit. Key Responsibilities: + Handle inbound and outbound calls, emails, and live chat inquiries from customers in a timely manner. + Resolve customer issues and questions about products, services, or orders with professionalism and accuracy. + Process orders, returns, and exchanges, ensuring customer satisfaction throughout the process. + Document interactions thoroughly in the CRM system and ensure follow-up actions are completed. + Identify opportunities to upsell and cross-sell products and services to increase customer engagement. + Collaborate with internal teams, such as sales and operations, to resolve issues and enhance processes. Requirements + 1-2 years of experience in a customer service role, preferably in call center or retail environments. + Strong interpersonal and communication skills, with the ability to build strong customer relationships. + Experience with CRM systems like Zendesk, Salesforce, or similar platforms is highly preferred. + Detail-oriented and tech-savvy, with solid problem-solving skills. + Positive attitude and ability to handle challenging situations with grace. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .