Job details Interested in a unique customer service opportunity with a Fortune 500 brand? We're hiring customer service agents to work in the call center for Coach! If you've got a knack for making people smile and helping fashionistas connect with their next favorite Coach item, you might be who we're looking for. These are currently seasonal positions (though some will stay), with the next on-site training class beginning September 15th. Don't miss this awesome opportunity to start a new customer service journey with Spherion in partnership with Coach. ...
Training schedule is Monday through Friday, 9a-4p for 3 weeks.
Post-training schedules will begin October 3rd, and will be closing shifts and weekends.

Perks and benefits working at Coach thru Spherion:
Choose from a variety of schedules, and find one that meets your needs
Competitive wages, with performance based raises
Promotional opportunities: Training Team, Workforce Management, Seasonal Team Lead, and more
Product Discounts: Up to 65% Coach products

Responsibilities:
Respond to customer inquiries with inbound calls, chats, and emails simultaneously thru multiple online systems
Provide unique solutions to make all Coach customer questions and issues a positive experience for the customer
Handle order processing and follow up
Use your coach brand knowledge to provide additional product opportunities to customers thru effective cross selling techniques and are just the right compliments to their original order
Mitigate customer issues and represent the professional Coach brand

Working hours: 9:00 AM - 4:00 PM (Various Shifts Available)

Skills:
Prior experience supporting another luxury brand in a retail or call center environment
Experiencing cross selling products
Passion for the coach brand and prior product knowledge
Experience working with customers to match their needs with products
Willingness for continual learning and growth within Coach

Education:
High School

Experience:
0-1 years

Qualifications:
At least 6 months prior Customer service experience in a retail or call center environment.
Professional oral and written communication skills and attention to detail
Intermediate proficiency with MS office and windows
Ability to multitask effectively and make effective decisions in a fast paced environment
Flexibility to work OT to support Coach peak periods


Ready to Connect?
Does this sound like your next winning play? If you're ready to help customers connect with their favorite Coach merchandise, we make it easy to take the next step.

Apply Online: Submit your application right now!
Give Us a Call: Have questions? Reach out to our team directly -904-356-0000
Walk-In Interviews: Join us every Monday from 10 AM to 2 PM for on-the-spot interviews at our office. No appointment needed ? just walk in and let's talk!
Spherion Staffing - 4417 Beach Boulevard, Jacksonville, FL 32207

Don't miss this opportunity to kickstart a new customer service journey with Spherion in partnership with Coach!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Show lessShow more Interested in a unique customer service opportunity with a Fortune 500 brand? We're hiring customer service agents to work in the call center for Coach! If you've got a knack for making people smile and helping fashionistas connect with their next favorite Coach item, you might be who we're looking for. These are currently seasonal positions (though some will stay), with the next on-site training class beginning September 15th. Don't miss this awesome opportunity to start a new customer service journey with Spherion in partnership with Coach.

Training schedule is Monday through Friday, 9a-4p for 3 weeks.
Post-training schedules will begin October 3rd, and will be closing shifts and weekends.

Perks and benefits working at Coach thru Spherion:
Choose from a variety of schedules, and find one that meets your needs
Competitive wages, with performance based raises
Promotional opportunities: Training Team, Workforce Management, Seasonal Team Lead, and more
Product Discounts: Up to 65% Coach products

Responsibilities:
Respond to customer inquiries with inbound calls, chats, and emails simultaneously thru multiple online systems ... Provide unique solutions to make all Coach customer questions and issues a positive experience for the customer
Handle order processing and follow up
Use your coach brand knowledge to provide additional product opportunities to customers thru effective cross selling techniques and are just the right compliments to their original order
Mitigate customer issues and represent the professional Coach brand

Working hours: 9:00 AM - 4:00 PM (Various Shifts Available)

Skills:
Prior experience supporting another luxury brand in a retail or call center environment
Experiencing cross selling products
Passion for the coach brand and prior product knowledge
Experience working with customers to match their needs with products
Willingness for continual learning and growth within Coach

Education:
High School

Experience:
0-1 years

Qualifications:
At least 6 months prior Customer service experience in a retail or call center environment.
Professional oral and written communication skills and attention to detail
Intermediate proficiency with MS office and windows
Ability to multitask effectively and make effective decisions in a fast paced environment
Flexibility to work OT to support Coach peak periods


Ready to Connect?
Does this sound like your next winning play? If you're ready to help customers connect with their favorite Coach merchandise, we make it easy to take the next step.

Apply Online: Submit your application right now!
Give Us a Call: Have questions? Reach out to our team directly -904-356-0000
Walk-In Interviews: Join us every Monday from 10 AM to 2 PM for on-the-spot interviews at our office. No appointment needed ? just walk in and let's talk!
Spherion Staffing - 4417 Beach Boulevard, Jacksonville, FL 32207

Don't miss this opportunity to kickstart a new customer service journey with Spherion in partnership with Coach!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Show lessShow morekey responsibilities

Respond to customer inquiries with inbound calls, chats, and emails simultaneously thru multiple online systemsProvide unique solutions to make all Coach customer questions and issues a positive experience for the customerHandle order processing and follow upUse your coach brand knowledge to provide additional product opportunities to customers thru effective cross selling techniques and are just the right compliments to their original orderMitigate customer issues and represent the professional Coach brand

experience

0-1 years

skills

Prior experience supporting another luxury brand in a retail or call center environmentExperiencing cross selling productsPassion for the coach brand and prior product knowledgeExperience working with customers to match their needs with productsWillingness for continual learning and growth within Coach

qualifications

At least 6 months prior Customer service experience in a retail or call center environment.Professional oral and written communication skills and attention to detailIntermediate proficiency with MS office and windowsAbility to multitask effectively and make effective decisions in a fast paced environmentFlexibility to work OT to support Coach peak periods

education

High School

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