**Description** At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **How will you make an impact in this role?** Are you a problem solver and always willing to learn? Do you want to work in a high impact environment for American Express Card Members? Then Disputes absolutely need you. Within Disputes you will review and investigate unauthorized transactions. Analyze documents and determine liability according to legal regulations. Every day is different, and you will be able to make a direct impact for our Card Members in addressing there issues. You will be providing service to our Card Members by handling their disputes by means of email communication (90%) and by phone (10%). We are looking for a pro-active person with the ability to communicate effectively by writing and phone. **Minimum Qualifications** + Good communication skills + Analytical and problem-solving abilities + Strong Dutch and English Language skills + Strong overall tech and system use skills + Attention to detail and accuracy + A curious mind **Qualifications** We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + Support for financial-well-being and retirement + Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + Generous paid parental leave policies (depending on your location) + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Employment eligibility to work with American Express in the Netherlands is required as the company will not pursue visa sponsorship for these positions. **Job:** Customer Service **Primary Location:** Netherlands-Netherlands-Amsterdam **Schedule** Full-time **Req ID:** 25017181