At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day – from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.

How will you make an impact in this role?

Deliver extraordinary care, on calls, to a wide range of American Express customers with a variety of requestsBuild meaningful relationship through consultative questioning to ensure added value for the customerEnhance our customers’ experience by identifying opportunities to offer products based on our Cardmembers’ needsOffer custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possibleMeet and exceed quality goals, compliance regulations and productivity targetsDocument necessary informationRe-prioritize to adapt to the ever-changing environment

Preferred Skills:

Demonstrate personal excellence by remaining positive in difficult situationsDisplay a passion to serve by delivering extraordinary service in every interaction with our customersThe ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basisStrong interpersonal, communication and listening skillsStrong verbal and written communication skillsConfidence to position and sell products or servicesExcellent negotiation, influential and resourceful skillsAnalytical and problem-solving skills with strong attention to detailOutstanding organizational skills

Qualifications:

High School Diploma or equivalentProficiency in Cantonese, English and MandarinShift flexibility requirements - Full time, night shift experience preferred

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.