**Let’s make life sound better – together!** GN is a Danish multinational on a mission to improve lives through the power of sound. For 150 years, we’ve been pioneering world-first innovations in healthcare and technology—helping people hear, connect, and communicate like never before. From cutting-edge hearing aids to intelligent audio solutions (including Jabra and SteelSeries), our brands are all about making life sound better. And right now, it’s an exciting time to join us. We’re looking for a **Customer Care Officer** who’s passionate about helping people and creating great customer experiences. **What you’ll enjoy at GN:** + One-on-one training in our systems and products + Access to our reward and recognition platform with discounts across hundreds of retailers + Online wellbeing centre, plus EAP support and webinars + Service recognition and performance awards + Free annual flu vaccinations + Generous discounts on GN Hearing, Jabra and SteelSeries products + Fresh fruit, refreshments and a table tennis table onsite + Opportunities for growth and development + Flexible work options – predominantly onsite, with rostered work-from-home days after probation **Your day-to-day responsibilities:** + Attending to customer queries by phone and email + Talking directly with medical professionals + Supporting order entry to meet cut-off times + Collaborating with colleagues across customer care, manufacturing, inventory and sales + Being the first point of contact for CC when required **What we’re looking for:** + Previous experience in a customer service role, ideally in pharmaceutical, medical, FMCG or similar industries + Excellent verbal and written communication skills + Fast, accurate data entry skills + Strong problem-solving abilities + High attention to detail + Confidence with MS Office (experience with Navision or Salesforce is a bonus) + A positive “can-do” attitude and adaptability in a fast-paced environment At GN, we put the customer at the heart of everything we do — and we’re looking for someone who shares that same passion. If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you. Please note that applicants must have full unrestricted Australian work rights. Agencies: we’d prefer to fill this role directly. Should we need additional support, we’ll be in touch with our preferred partners. GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts. GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history – fostering a sense of community, openness, and understanding. By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them. **The GN-owned brands that are responsible for bringing these technologies to life:** + Medical grade hearing technology: ReSound (https://www.resound.com/en) , Beltone (https://www.beltone.com/en) , Interton (https://www.interton.com/en) , Jabra (https://www.jabra.com/hearing) + Professional collaboration: Jabra (https://www.jabra.com/) , BlueParrott (https://www.emea.blueparrott.com/) , FalCom (https://falcom.gn.com/) + Gaming, calls and media: SteelSeries (https://steelseries.com/) , Jabra (https://www.jabra.com/) Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN’s solutions are sold in around 100 countries across the world. If you would like to learn more about us, visit our homepage gn.com or click on our different brands. You can also connect with us on LinkedIn (https://www.linkedin.com/company/gn-store-nord/) , Facebook (https://www.facebook.com/gnstorenord/) and Twitter (https://twitter.com/gnstorenord) . We are a Equal Opportunity Employer that values a diverse and inclusive workforce. We do not discriminate on the basis of race, color, national origin, religion, age, gender identity, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis prohibited by federal, state, or local law. Women, minorities, veterans, LGBTQIA+ individuals, and persons with disabilities are encouraged to apply. Come join our team!