Job Title: Customer Care Consultant Job Description **Step Into a Role That Makes a Difference – Concentrix Robina Is Hiring!** + **Start date:** 7th of October 2025 + **Hours:** Monday to Friday, 8AM–8PM (rotating roster, daylight savings applies) + **Training:** 4 weeks of paid, hands-on training to set you up for success + **Pay:** $28.12/hr + 12% super + penalty rates ($62,232 per annum) + **Location:** Full-time onsite at our buzzing **Robina delivery centre** (right next to Robina Town Centre!) Be the friendly voice and guiding hand for members of a leading superannuation fund. You’ll deliver personalised support across multiple channels—starting with voice and potentially expanding to digital platforms like web messaging, apps, social media, and email. **Key Details:** + Be the first point of contact for customer service and account support + Understand customer needs and deliver tailored solutions + Navigate systems and knowledge bases to resolve enquiries + Handle sensitive information with confidentiality and care **Who are you?** + Passion for customer service and strong communication skills + Empathy and emotional intelligence + Tech-savvy and confident using multiple systems + Goal-oriented and adaptable in a fast-paced environment + Contact centre experience is a bonus—but not essential! **What's in it for you?** + Permanent employment with career growth opportunities + Free parking & easy public transport access + Exclusive discounts with top brands + Supportive team culture & recognition programs + Free Employee Assistance Program (EAP) for you and your family + An exciting role in an award-winning workplace **APPLY NOW!** _and embark on a rewarding career journey with us at Concentrix!_ _*Applicants must be at least 18 years of age, have full working rights in Australia and ability to complete background and police checks._ _Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions._ Location: AUS Gold Coast - Robina Town Centre Dr Lvl2 Language Requirements: English Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**