Job Title:

Customer Care Consultant

Job Description

The Advisor II, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.Join Concentrix Robina – Where Purpose and Passion Converge

Start date: 7th of October 2025

Hours: Monday to Friday, 8AM–8PM (rotating roster, daylight savings applies)

Training: 4 weeks of paid, hands-on training to set you up for success

Pay: $28.12/hr + 12% super + penalty rates

Location: Full-time onsite at our buzzing Robina delivery centre (right next to Robina Town Centre!)

Are you ready to elevate your customer service skills and make a significant impact? At Concentrix, we believe in creating meaningful interactions, not just answering calls. We are seeking individuals who are passionate, empathetic, and eager to make a difference in the lives of others.

Customer Care Consultant - Contact Centre who want to be part of a team that’s transforming the superannuation experience — one conversation at a time. You’ll be the friendly voice and guiding hand that helps members feel confident, supported, and empowered.

What You'll be doing?

Serve as the primary contact for members, offering clear and compassionate guidance on superannuation.

Provide personalized support through various channels, including voice, web chat, apps, and social media.

Navigate multiple systems and knowledge bases with ease.

Maintain confidentiality and professionalism while being approachable and positive.

You’re a Perfect Fit If You:

Passionate about helping people and delivering exceptional customer service.

Strong communicator with natural empathy.

Tech-savvy with the ability to quickly adapt to new systems.

Goal-oriented problem solver thriving in fast-paced environments.

Benefits:

Permanent position with opportunities for career advancement.

Exclusive discounts with leading brands.

Complimentary parking and a vibrant office atmosphere.

Recognition programs celebrating your achievements.

Free Permanent position with opportunities for career advancement.

Join an award-winning workplace focused on purpose, passion, and people. support for you and your family.

If you are ready to bring energy, empathy, and excellence to every interaction, apply now and help us make superannuation a remarkable experience! APPLY NOW and let’s make superannuation super awesome together!

*Applicants must be at least 18 years of age, have full working rights in Australia and ability to complete background and police checks.

Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.

Location:

AUS Gold Coast - Robina Town Centre Dr Lvl2

Language Requirements:

English

Time Type:

Full time

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