At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a motivated Customer Care Associate to join our Customer Experience team.

In this role, you will be responsible for managing internal and external client inquiries with a high sense of urgency to ensure service excellence and seamless account transitions. You will join a collaborative team in Bogotá dedicated to delivering a world-class customer journey through innovation and proactive support.

What You’ll Do

Manage and resolve internal and external client inquiries via the Salesforce Customer Relationship Management (CRM) Service Cloud platform to provide timely, high-quality service solutions.

Collaborate with cross-functional operations and business teams to prioritize urgent claims and incidents, ensuring full end-to-end traceability and resolution.

Educate and guide clients remotely on Iron Mountain’s service interactions and new technologies to enhance the customer journey and support their business processes.

What You’ll Bring

1+ year(s) of experience in customer service, support, or call center environments.

Advanced English proficiency (B2+ level or higher) with the ability to communicate fluently in speaking, reading, and writing.

Strong technical aptitude in Microsoft Office tools and experience with Customer Relationship Management (CRM) systems.

Proven ability in analytical thinking and problem-solving within fast-paced, high-pressure environments.

What We Offer (Benefits)

Location: Bogotá, Colombia (Hybrid work model: Remote with occasional in-office requirements).

Work Schedule: Monday to Friday.

Transportation: Shuttle service provided from Portal 80 to the office for in-person workdays.

Technology: Full set of equipment and technology accessories provided for your role.

Growth: Opportunities for continuous learning and professional development within a global organization of 26,000+ teammates.

Well-being: Comprehensive health, wellness, and retirement plans, along with a supportive environment that values diversity and inclusion.

Ready to elevate the customer experience? Click "Apply" today to join our winning team and start your journey with Iron Mountain!

Category: Customer Support