At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Location: Ireland, UK, or France (in-person)

Iron Mountain is seeking a Customer Care Associate to join our team. The ideal candidate will have a strong track record in delivering efficient customer service, using key metrics to drive decisions and support business growth.

Key Responsibilities:

Develop a strong understanding of customer needs and maintain close relationships with assigned accounts

Support daily, monthly, and quarterly operations to meet customer requirements

Monitor and manage costs in line with contract pricing

Collaborate with cross-functional teams to achieve company objectives

Drive process improvements within the customer service function

Participate in customer meetings, including Quarterly Business Reviews

Report operational performance to senior management

Use KPIs to track and improve team performance

Identify and address root causes of inefficiencies

Contribute to strategic initiatives that enhance business competitiveness

Train and support new team members

Manage stakeholder expectations effectively

Requirements:

Must be based in Ireland, the UK, or France

Fluency in French is a strong plus

Experience in a high-volume, customer-facing environment preferred

Proven problem-solving and change management skills

Ability to travel domestically and internationally

Strong written and verbal communication

Excellent collaboration and influencing skills across global teams

Proficiency in Excel

Familiarity with Six Sigma/Lean processes is advantageous