**What's The Role** The **B2B Customer Service Representative** in the **Bahamas** is to ensure that all tasks and actions related to B2B/Government customer requests, Revenue Assurance, Service Order and Ticket Management are processed and closed in a timely manner. **_In order to be eligible for consideration, candidates must be over 18, and located in Nassau, New Providence or Freeport, Grand Bahama Island. Relocation Package does not apply._** + **_Please note: This is a Contracted position for a minimum of 1, but potentially a 2 year contract._** **What You'll Do** + Address all business leakages appearing on the reject files for both wireline and wireless services. + Assist with clean up projects related to all levels of leakages in Sales. + Ensure that all B2B policies and procedures are adhered to. + Address all customers’ requests in a professional and courteous manner. + Ensure that tickets are appropriately prepared and escalated to the relevant teams for resolve. + Answer calls routed to the B2B Queues in accordance with standard metrics and KPI targets. + Assist B2B/Government customers with all service requests related to payments, billing, service tickets and work orders. + Prepare adjustments for customers account when applicable, and advise customer via email, phone calls, etc. + Assist with processing all BTC Internal Staff requests in a timely manner. + Assist with updating VAT TIN numbers for all B2B/Government customers. + Assist with creation of work orders for B2B/Government work orders in Cerillion. + Address and resolve all queries with a positive resolution within 48 hours. + Escalate concerns to appropriate Senior Associate/Manager where necessary. + Produce quality work with minimal or no mistakes by reviewing before forwarding. + Participate in training and personal development courses. + Provide support and any other duties as assigned by Senior Associate or Manager when necessary. **What You'll Need** **_In order to be eligible for consideration, candidates must be over 18, and located in Nassau, New Providence or Freeport, Grand Bahama Island. Relocation Package does not apply._** _Please note: This is a_ **_Contracted position_** _for a minimum of 1, but potentially a 2 year contract._ + Mininum of 3 years expericece at a similar level in a customer service enviroment + Proficient oin CRM software and Microsft Suite + Must be computer literate + Strong understanding in Sales principles and B2B landscape + Basic telecommunications knowledge + Knowledge of Mobile, Fixed, Internet products and services **Who We Are** We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands Liberty, Liberty Networks, Liberty Caribbean, Cable & Wireless, Cable & Wireless Business, BTC, FLOW, VTR, Liberty ICT, Liberty Puerto Rico & USVI, Liberty Costa Rica, and Más Móvil. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region **Why Join Us** Technology excites us, enables us, and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing a beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team. _Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws._ \#LI-KW1 **What You'll Need** **_In order to be eligible for consideration, candidates must be over 18, and located in Nassau, New Providence or Freeport, Grand Bahama Island. Relocation Package does not apply._** _Please note: This is a_ **_Contracted position_** _for a minimum of 1, but potentially a 2 year contract._ + Mininum of 3 years expericece at a similar level in a customer service enviroment + Proficient oin CRM software and Microsft Suite + Must be computer literate + Strong understanding in Sales principles and B2B landscape + Basic telecommunications knowledge + Knowledge of Mobile, Fixed, Internet products and services **Who We Are** We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands Liberty, Liberty Networks, Liberty Caribbean, Cable & Wireless, Cable & Wireless Business, BTC, FLOW, VTR, Liberty ICT, Liberty Puerto Rico & USVI, Liberty Costa Rica, and Más Móvil. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region **Why Join Us** Technology excites us, enables us, and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing a beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team. _Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws._ \#LI-KW1 **What You'll Do** + Address all business leakages appearing on the reject files for both wireline and wireless services. + Assist with clean up projects related to all levels of leakages in Sales. + Ensure that all B2B policies and procedures are adhered to. + Address all customers’ requests in a professional and courteous manner. + Ensure that tickets are appropriately prepared and escalated to the relevant teams for resolve. + Answer calls routed to the B2B Queues in accordance with standard metrics and KPI targets. + Assist B2B/Government customers with all service requests related to payments, billing, service tickets and work orders. + Prepare adjustments for customers account when applicable, and advise customer via email, phone calls, etc. + Assist with processing all BTC Internal Staff requests in a timely manner. + Assist with updating VAT TIN numbers for all B2B/Government customers. + Assist with creation of work orders for B2B/Government work orders in Cerillion. + Address and resolve all queries with a positive resolution within 48 hours. + Escalate concerns to appropriate Senior Associate/Manager where necessary. + Produce quality work with minimal or no mistakes by reviewing before forwarding. + Participate in training and personal development courses. + Provide support and any other duties as assigned by Senior Associate or Manager when necessary.