Job description / Role Job Type
Full Time Job Location
Cairo, Egypt Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Insurance

Overview

Our Care Advisors support customers in many different languages and are the first point of contact for our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high-quality service and committing to continuous improvement.

Responsibilities

Respond to queries regarding cover, claims, hospitalisation, and complaints. Commit to the department's service standards, including a 24-hour turnaround for all written communication including email responses and a target call abandon rate of 2%. Multi-task daily assigned workload as well as ad hoc assignments and follow up on individual cases. Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients. Assist our in-house medical team in coordinating clients' hospital admissions, evacuations, repatriations, and other cases as required. Provide outstanding customer service to clients and ensure customer satisfaction and retention.

Ideal Candidate Profile

Medical background is a plus. Experience in a customer-facing role is a must. Previous experience in a call centre environment would be beneficial. Experience working in a pressured environment with tight deadlines. Strong knowledge of Microsoft Office (Excel, Word). Applicants must be flexible to work within our rotating shift patterns. High level of fluency in Spanish is a must. Must be fully flexible to work rotating shift patterns including shift work, nights, and weekends.

What We Offer

Our employees play an integral part of our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being part of their journey. We are here to empower you and your professional and personal goals. For that reason, here are some of our benefits:

Dynamic and multinational working environment. Trainings and programs dedicated to learning and development (e.g., free access to LinkedIn Learning). A wide range of employee benefits such as performance bonus and health insurance. Open company culture, flexibility of working hours, giving you a hybrid working environment. Modern offices.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow, and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.

Great to have you on board. Let's care for tomorrow.

About the Company

With over 159,000 employees from 172 nationalities across more than 70 countries, we are one of the world's most trusted insurance and asset management companies. We offer a broad range of products and services in property/casualty insurance, life/health insurance, and asset management. We have our largest operational presence in Europe, and our parent company, Allianz SE, is headquartered in Munich, Germany. From jobs in Actuarial, Business and IT to Inhouse Consulting and Investment Management - your opportunities are endless!

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