*D.R. Horton, Inc., the largest homebuilder in the U.S**.,*was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high-quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website atwww.drhorton.comfor more information. **D.R. Horton, Inc.**is currently looking for a*_Customer Care Administrator_*. The right candidate willprovide subject matter expertise and technical support for the Corporate Customer Care teams through customer survey creation and distribution, reporting and analytics, and direct division support. *Essential Duties and Responsibilities*include the following. Other duties may be assigned. * Serve as the team's Qualtrics platform expert, supporting survey creation, distribution, and performance analytics * Manage and maintain the DHI Central “Strive for Five” survey page, ensuring content accuracy * Oversee the Customer Care LMS page and assist the expansion of customer survey resources * Build and maintain dashboard reporting, including ad-hoc analysis in response to division requests * Maintain accuracy of CRM distribution lists and survey reporting permissions * Deliver reporting and analytics that inform strategy and performance for the department * Provide guidance and support across the department * Promote integrity, respect and continuous improvement in every customer and teammate interaction * Provide back-fill support for front-line positions as needed. * Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company * Ability to travel overnight **Education and/or Experience** * Bachelor’s degree from a four-year college or university * One to three years related experience and/or training * Excellent communication, decision making, persuasion and problem resolution skills * Apply sound judgment and a thorough understanding of company policy to resolve issues effectively * Experience with tracking customer care incidents within a CRM system such as MS Dynamics, Salesforce, etc. * Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications * Proficiency with MS Office and email * Proficiency with reporting and analytics tools * Ability to sit for majority of 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision and peripheral vision. * The noise level is generally moderate. **Preferred Qualifications** * Minimum 1 year of experience within the homebuilding industry preferred Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including: * Medical, Dental and Vision * 401(K) * Employee Stock Purchase Plan * Flex Spending Accounts * Life & Disability Insurance * Vacation, Sick, Personal Time and Company Holidays * Multiple Voluntary and Company provided Benefits */*Build YOUR future with D.R. Horton, America’s Builder.** */**/*#WeBuildPeopleToo*/* **Job:** **Customer Service* **Organization:** **Corporate* **Title:** *Customer Care Administrator* **Location:** *TX-Arlington* **Requisition ID:** *2602813*