Customer Care Administrator Jobs in Andover at Stannah – Join Our Team!

Stannah have an exciting opportunity for a Customer Care Administrator to join the Customer Operations Department, based at Watt Close, Andover.

This job will involve providing essential support to customers after they have purchased a bespoke stairlift or homelift. You will be responsible for ensuring a smooth end-to-end process from the point of sale through to installation or removal. Your work will involve processing and checking important customer documentation, managing communications across departments, solving problems, and ensuring the customer’s journey ends as positively as it began.

As the Customer Care Administrator, you will work shifts from 08:00 to 20:00 Monday to Friday, 09:00 to 17:00 Saturday and Sunday This job is a permanent contract.

This is a great opportunity for someone who enjoys helping people, thrives under pressure, and takes pride in accurate and detailed work.

To be successful as the Customer Care Administrator, it is essential that you have strong communication, organisation, and problem-solving skills. Experience using Microsoft Excel and managing a varied workload is also essential. Experience in customer service, administration, or a technical product environment would be desirable.

Customer Care Administrator Responsibilities:

Process customer paperwork accurately from point of sale to product removalRaise invoices and allocate cheque payments correctly to customer accountsSort and forward incoming post and emails to the correct departmentsCommunicate with internal teams to resolve customer queries efficientlyWork to deadlines and maintain a high level of attention to detail in a fast-paced environment

Customer Care Administrator Requirements:

Confident written and verbal communication skills with a friendly, positive approachA natural desire to help customers, with empathy and emotional intelligenceAbility to solve problems and provide examples of overcoming challengesExcellent organisation and prioritisation skills with a keen eye for detailProficient in Microsoft ExcelComfortable working to targets in a performance-driven environmentAbility to work collaboratively with colleagues across departments

If you have previous experience working as a Customer Care Administrator, Customer Service Advisor, Sales Administrator, or in any similar role, and are looking for a Customer Care Administrator job in Andover, please click the "apply now" button or contact us for further information.

Company Information:

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect.

Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

Benefits Include:

Market Aligned Salary, paid on a monthly basisProfit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits25 days holiday, plus bank holidaysHoliday scheme to buy extra days’ annual leavePension Scheme. Matched contribution/salary sacrificeSimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and moreLife Assurance SchemeLong Service award scheme, with holiday benefitCompany Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and moreEmployee Assistance Programme. A workplace initiative to support and enhance well-beingEnhanced maternity and paternity provisionFree parking

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

Appropriate right to work must be held by applicants. Sponsorship is not available.