Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.

You'll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

· At M&S our customers don't wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.

· Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

· Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.

· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks and get ready to apply.

Work Pattern:

Sunday 12:00-18:30
Wednesday 12:00-18:30
Friday 12:00-18:30
Saturday 12:00-18:30
 

Purpose  

To deliver a great shopping experience for their customers, putting customers before task every time  Champion new ways of working within stores through an open mindset and positive attitude  Complete tasks and processes that deliver ‘best in town’ standards  Serve and sell across all channels brilliantly well  Be the voice of our customer to help us continually improve 

 

Key Accountabilities  

Serve our customers efficiently and brilliantly well – on the shop floor and at service points  Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy  Skilled to utilise all digital tools and communication channels to do the job  Share customer and colleague feedback to help us do things better  Share knowledge and experience with colleagues to support others in building skill and confidence  Own their own learning & development and proactively access digital learning solutions  Know the daily sales targets, priorities, promotions & selling opportunities  Have great product knowledge to sell and recommend our products and services  Proactively engage with customers to understand their needs and make recommendations  Understand the store priorities and their part to play  Complete tasks with pace and in line with SOPs  Minimise cost and waste through good process practice  Follow safe and legal working practices 

 

Key Capabilities  

Understands how M&S operates,it’s strategy, future and the role they play   Committed to delivering excellent work fast with great attention to detail  Open to and acts on feedback, asking for this regularly  Sets performance objectives for self in conjunction with line manager and in line with business plans  Takes accountability for planning and managing own work efficiently to ensure objectives are met  Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things  Effective at communicating their intentions to others; ensures communication is clear and simple  In control of their own reactions and considers how to share their perspective to create better reaction for team  Copes well with change and work challenges and recovers quickly from its impact  Builds positive relationships by being a good listener and getting to know people by establishing a connection 

 

Technical Skills/ Experience  

Contributing to store sales and cost control  Work across the store to get things done right first time within timescales  Comprehensive knowledge of customer shopping channels  Good level of product knowledge and services across the store  Up to date knowledge of the commercial operation and brilliant basics  Good level of digital capability and use of digital tools and applications  Understand customer needs and spot selling opportunities  Adapting to change  Good Knowledge of VM principles 

 

Key Relationships and Stakeholders  

Customers  Colleagues  Store Leadership  BIG