Key Responsibilities
 

Customer Service and E-commerce Management

Respond promptly to customer inquiries via calls, chats, and emails.

Listen attentively, troubleshoot issues, provide accurate information, and issue solutions.

Act as a liaison between clients and internal teams (Stores, Finance, Communications, Operations).

Gather customer feedback, analyze trends, and propose service improvements.

Manage e-commerce orders: validation, fulfilment, returns, and exchanges.

Monitor warehouse picking/packing and liaise with couriers for timely shipment.

Track and manage orders to ensure smooth processing and delivery.

Generate monthly and yearly reports on customer inquiries, service trends, and order performance.

Reception and Office Administration

Serve as the first point of contact for office visitors while maintain a professional front desk environment. 

Oversee daily office operations: asset management, filing systems, supplies, furniture, and equipment maintenance, to ensure efficiency and cost-effectiveness.

Coordinate with landlords, vendors, and service providers for office-related matters.

Support internal projects, such as office events, decorations, or cross-department initiatives.

Requirements

Bachelor’s degree in Business Administration, Management, or a related field.

Basic proficiency in Microsoft Office

At least 1 year of experience with proven skills in a customer service area or related field.

Strong communication skills in English and Thai, written and verbal.

Service-minded professional with excellent problem-solving abilities and meticulous attention to detail.

Flexible to work shifts, weekends, and public holidays as required.