FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!

The Customer Advocate Specialist is a primary point of contact for customers, focused on delivering a positive experience by addressing inquiries, resolving issues, and providing accurate information. This role requires strong attention to detail, a customer-first mindset, professionalism, and adherence to safety and risk management standards.

The ideal candidate is a collaborative team player who contributes to team goals, supports colleagues, and helps create consistently positive experiences for customers and teammates. We’re looking for someone who enjoys fostering a positive workplace and brings a good-natured sense of humor while contributing to overall customer success.

Responsibilities

The Role’s responsibilities include, but are not limited to:

Respond to customer inquiries via email or chat in a timely and professional manner

Resolve customer issues efficiently while ensuring accuracy and completeness

Maintain detailed and accurate records of customer interactions

Identify customer needs and provide appropriate solutions or escalate when necessary

Demonstrate empathy and a strong commitment to customer satisfaction

Follow company policies related to safety, compliance, and risk management

Collaborate with internal teams to improve processes and customer experience

Continuously seek opportunities to enhance service quality and improve customer outcomes

Identify recurring customer issues and provide feedback to improve processes, tools, and overall experience

Skills

Strong attention to detail and commitment to accuracy in all customer interactions

Customer-first mindset with the ability to build trust through empathy and responsiveness

Professional, courteous, and positive communication style (written and verbal)

Ability to follow established procedures while maintaining flexibility to solve problems

Awareness of safety, compliance, and risk management standards

Ability to protect sensitive customer information and maintain confidentiality

Collaborative team player who contributes to a positive work environment

Strong organizational and time management skills

Proactive approach to identifying improvements and enhancing the customer experience

Comfortable working with CRM systems and documenting customer interactions accurately

Attributes

We believe the most productive teams are those that:

Do work that interests, challenges, and professionally develops them

Do things that contribute to the success of the company and team

Like and respect the team members they work alongside every day

As a result, we hire for Culture First, and are looking for candidates who possess the following:

Action oriented, self-motivated, self-starter with a solution oriented mindset

Curious, innovative, and creative

Glass half full optimism

Natural problem solver, not afraid to ask questions and adept at learning new things rapidly

Humble Leadership / Team Oriented

Operates from the position of “do what’s best for the business and team”

Qualifications

High school diploma or equivalent (required); associate or bachelor’s degree preferred

Previous customer service or support experience preferred

Strong communication and problem-solving skills

Ability to multitask and work in a fast-paced environment

Basic computer proficiency and familiarity with Salesforce CRM

Experience with branch based industrial distribution preferred; heavy-duty trucking industry a plus

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.