Job Title: Customer advisor with Swedish/Norwegian/Danish/Finnish for streaming and Broadband provider Job Description **Job description:** + Provide assistance via phone, email or chat + Deliver technical support for the streaming company, + Address contract and billing inquiries thoroughly and efficiently, + Handle and process customer complaints with empathy and professionalism, + Serve B2B and B2C clients on inbound calls as first and second line support, + Deal with outbound calls for administrative tasks eg. gathering feedbacks or late payment calls and similar. **Requirements:** + Service-oriented thinking with focus on customer experience + Fluency in Swedish/Norwegian/Danish/Finnish (C1 level), and English written and verbal (B2), + Outstanding communication skills + Administrative and technical knowledge + Strong communication skills and good listener, + Minimum 6 months of experience in customer service, + Willingness to perform soft selling and upselling. **Nice to have:** + Experience with CRM system. **We offer:** + Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge. + Embrace an international and diverse work environment that broadens your horizons. + Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential. + Team-building events to foster a collaborative work environment. + Team leader support at every stage of cooperation. + Contract of employment or contract of mandate. Location: POL Warsaw - Al. Solidarności 171, Building B-3rd Flr Language Requirements: Danish, English (Required), Finnish, Norwegian, Swedish Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**