Job Title: Customer Advisor I Job Description We are seeking a dedicated and customer-focused Customer Advisor I to join our dynamic support team. In this role, you will provide outstanding service to our customers through email, voice, and live chat channels. As a member of a 24/7 operation, flexibility to work in rotating shifts, including evenings, weekends, and holidays, is essential. **Work Location:** **Chiang Mai** **Responsibilities:** + Respond promptly and professionally to customer inquiries via email, phone, and chat + Resolve customer concerns efficiently, accurately, and with empathy + Troubleshoot product or service issues and guide customers through solutions + Escalate complex issues to the appropriate internal teams when necessary + Maintain detailed and accurate records of customer interactions + Follow up on unresolved cases to ensure complete resolution and customer satisfaction + Stay up to date with product knowledge, policies, and system changes + Meet individual and team performance goals, including response time, resolution rate, and customer satisfaction scores **Preferred Qualifications:** + Experience working in a 24/7 customer support environment + Experienced in customer service inhouse or BPO is a plus **Qualification:** + Diploma degree above + Must be fluent in Thai language (read, speak, write) + Welcoming both fresher and experienced to apply for the opening Location: THA Bangkok - Bhiraj Tower at Bitech, 15th Flr Language Requirements: Thai (Required) Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**