Job Title:

Customer Advisor I

Job Description

We are seeking a dedicated and customer-focused Customer Advisor I to join our dynamic support team. In this role, you will provide outstanding service to our customers through email, voice, and live chat channels. As a member of a 24/7 operation, flexibility to work in rotating shifts, including evenings, weekends, and holidays, is essential.Work Location: Chiang Mai

Responsibilities:

Respond promptly and professionally to customer inquiries via email, phone, and chat

Resolve customer concerns efficiently, accurately, and with empathy

Troubleshoot product or service issues and guide customers through solutions

Escalate complex issues to the appropriate internal teams when necessary

Maintain detailed and accurate records of customer interactions

Follow up on unresolved cases to ensure complete resolution and customer satisfaction

Stay up to date with product knowledge, policies, and system changes

Meet individual and team performance goals, including response time, resolution rate, and customer satisfaction scores

Preferred Qualifications:

Experience working in a 24/7 customer support environment

Experienced in customer service inhouse or BPO is a plus

Qualification:

Diploma degree above

Must be fluent in Thai language (read, speak, write)

Welcoming both fresher and experienced to apply for the opening

Location:

THA Bangkok - Bhiraj Tower at Bitech, 15th Flr

Language Requirements:

Thai (Required)

Time Type:

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