Customer Account Specialist

Job Description

We are seeking a strong Administrative Coordinator to collaborate with our Customer Service team, ensuring that we maintain adequate product and shipping materials to meet the demands of our customers. The ideal candidate will work closely with Customer Service to review orders from our retail business partners, such as Amazon, Dollar General, and Home Depot, ensuring that product demand is consistently met. This role involves creating and generating daily reports in MS Excel and coordinating with the VP of Sales for necessary reporting.

ResponsibilitiesUnderstand and manage the volume of product ordered by customers to ensure demand fulfillment for retail clients.Input and process incoming customer orders daily.Create and generate daily reports using MS Excel.Maintain communication with production, warehouse, and shipping departments to ensure timely preparation and shipment.Handle customer inquiries and concerns as needed.Document and update customer records based on interactions.Essential SkillsProficiency in customer service and order entry within a manufacturing or distribution company.Experience in order fulfillment, planning, and reporting.Strong skills in Microsoft Excel.Manufacturing experienceAdditional Skills & Qualifications3-4+ years of experience in customer service within a manufacturing or distribution company.High School Degree or Equivalent.Work Environment

This role operates within a manufacturing environment, supporting a customer service team of approximately 6-8 people. The work schedule is Monday through Friday, from either 9:00 AM to 5:00 PM or 8:30 AM to 5:00 PM. The dress code is business casual.

Pay and Benefits

The pay range for this position is $18.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in ORANGEBURG,NY.

Application Deadline

This position is anticipated to close on Jul 9, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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