336080Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.

JOB SUMMARY:

The Customer Account Manager (CAM) will support the Business Operations Team to forge lasting relationships and create meaningful experiences for our aircraft customers. The CAM will be responsible for supporting the Textron Aviation Sales team, managing new aircraft agreements and delivering aircraft to customers.

JOB RESPONSIBILITIES:

I. Administration and execution of domestic and international contracts from order placement through delivery

II. Serve as primary interface between Customers various functions within the company and applicable regulatory support departments/agencies required to bring the contract to a successful conclusion with customer satisfaction

III. Assist with delivery activities, transport customers support special requests and facility tours

IV. Represents the Company as the customer’s primary focal point from initiation of purchase agreement until completion and delivery of aircraft.

V. Applies Contract Administration principles, theories and concepts as well as provides sales support, avionics and interior capabilities. Has basic knowledge in at least one discipline and demonstrates the aptitude and willingness to expand learning and skill-base to a wide variety of job skills and personal competencies including those necessary for succeeding in the team-based environment.

VI. Evaluates all purchase agreements relative to Textron Aviation’s financial exposure.

VII. Assists Sales Department in the preparation of proposals requiring quotations for cost, schedule, weight, certification, etc. in response to requests by prospective customers. Possesses product knowledge and an understanding of Textron Aviation’s capabilities and applicable regulations.

VIII. Processes final specifications / aircraft orders to Manufacturing via SAP in strict compliance with production schedules to ensure constant production flow. Evaluates and determines the most cost effective and efficient approach for fulfilling customer’s requests and then authorizes the Company to accomplish the approved task.

JOB SUMMARY:

The Customer Account Manager (CAM) will support the Business Operations Team to forge lasting relationships and create meaningful experiences for our aircraft customers. The CAM will be responsible for supporting the Textron Aviation Sales team, managing new aircraft agreements and delivering aircraft to customers.

JOB RESPONSIBILITIES:

I. Administration and execution of domestic and international contracts from order placement through delivery

II. Serve as primary interface between Customers various functions within the company and applicable regulatory support departments/agencies required to bring the contract to a successful conclusion with customer satisfaction

III. Assist with delivery activities, transport customers support special requests and facility tours

IV. Represents the Company as the customer’s primary focal point from initiation of purchase agreement until completion and delivery of aircraft.

V. Applies Contract Administration principles, theories and concepts as well as provides sales support, avionics and interior capabilities. Has basic knowledge in at least one discipline and demonstrates the aptitude and willingness to expand learning and skill-base to a wide variety of job skills and personal competencies including those necessary for succeeding in the team-based environment.

VI. Evaluates all purchase agreements relative to Textron Aviation’s financial exposure.

VII. Assists Sales Department in the preparation of proposals requiring quotations for cost, schedule, weight, certification, etc. in response to requests by prospective customers. Possesses product knowledge and an understanding of Textron Aviation’s capabilities and applicable regulations.

VIII. Processes final specifications / aircraft orders to Manufacturing via SAP in strict compliance with production schedules to ensure constant production flow. Evaluates and determines the most cost effective and efficient approach for fulfilling customer’s requests and then authorizes the Company to accomplish the approved task.

EDUCATION/ EXPERIENCE:

Bachelor's Degree required in Business, Aviation, Engineering, Marketing or related fieldMinimum 2 years relative experience required.

QUALIFICATONS:

Professional and diplomatic demeanorExcellent customer service skillsProcess orientedAbility to work under pressure and tight deadlinesExcellent written and verbal communication skillsProficient skills with Microsoft Office (Word, Excel, PowerPoint and Access)Ability to work with the public, customers, and cross-functional personnel

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.