Grade: RCS L
Contract Type: Permanent (Full-Time)
Shift patterns: Mon - Friday
Location: Peterbourough PE2 6XE

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Predominately based on-site, with the option of WFM (1 day per week). Occasionally off site for customer meetings.

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✅A TYPICAL DAY MAY INVOLVE

\n\nAct as the main point of escalation dealing with service issues and problem solving, communicating at all times with the different brands within the Account Managers remit.\nWorking with key stakeholders such as operations to ensure the high levels of customer service are delivered throughout the booking process\nOversee all processes required to deliver the service and ensure processes and WI are maintained\nProviding consultation and proactive fleet management, adopting best practice and striving for continuous improvement and innovation at all levels\nAttend account reviews with the brands on a monthly and quarterly basis identifying service level improvements\nCollate and distribute key monthly reports taking the time to analyse and feedback trends and insights\nWork with finance to manage the Pos, invoices and debt position of the associated clients/brands and communicate with client \nSupport by providing leadership, guidance and support\n\n

✅THIS ROLE WOULD SUIT PEOPLE WHO

\n\nPrevious experience within a Account Management role or similar is essential\nProven track record in a customer focused environment\nStrong communicator at various levels with the ability to assess individual customer needs\nAutomotive Industry experience or exposure would be ideal\nAbility to raise PO's and review invoices, ensuring information is correct\nExcellent presentation skill - Ability to review and extract data to share with stakeholders\nIT literate (Microsoft packages) and able to adopt to new technologies\n\n

✅WHY JOIN US?

\n\nFree parking and on-site canteen\n22 days annual leave + bank holidays \nWe're happy to talk about flexible working – just ask about alternative patterns at interview\nJoin our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution\nFree confidential 24/7 GP consultations\nHundreds of retail and lifestyle discounts\nAffordable loans, savings schemes and free mortgage advice\nVisit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more\n\n

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✅WHO WE ARE

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​We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

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✅BUILDING AN INCLUSIVE WORKPLACE

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At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

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As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

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Applications are reviewed continuously, and the vacancy may close early. Please submit asap to ensure consideration.

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#DSCUKIC