Job Title: Customer Account Executive – Iceland & Farmfoods, Beauty & Personal Care

Location: Kingston

 
JOB PURPOSE 

The Customer Account Executive is responsible for the delivery of Turnover, Profitability and Business Building Terms budgets within allocated categories.  The role will contain elements of portfolio management, analysis and administration.

RESPONSIBILITIES 

Deliver Turnover, Customer Profitability and Business Building Terms budgets for the Customer within allocated categoriesManage promotional nomination forms and other specific customer administrationCreate, execute and measure category specific Joint Business PlansActivate Shopper Marketing activities With Customer Marketing ManagerPortfolio management with direct buyer managementProvision of clear up to date inputs to Business Processes e.g. OPSO, Customer Business PlanningCustomer inputs into the S&OP (promotional planning) process – responsible for 6 month forecast within designated categories.Own the balance sheet within designated categories (cpp calculations, accruals, price query resolution, trade term compliance)Lead execution in store is in line with agreements and perfect store principles

ACCOUNTABILITIES

Negotiate and execute category specific Joint Customer Business PlanCreate & execute share winning plan

ALL ABOUT YOU 

Develops Customer Business PlansCustomer Management and Selling EssentialsOptimising Promotional Sell-OutCategory ManagementImplementing the Customer / Channel Business PlansDeveloping Customer Relationships.

The individuals will be passionate, energetic and enthusiastic about delivering results.  Good interpersonal, communication and relationship management skills are preferred.

Experience of customer management within FMCG desired but not essential

NOTES

Location  

In September 2020, Unilever announced the intention to build a new sustainable campus site in Kingston, London.  This site will house some employees who currently work in 100 Victoria Embankment in Blackfriars together with colleagues who are currently located in Lever House in Kingston. We are excited to be creating our own Unilever sustainable, agile work environment. The campus is due to be completed in 2026.

 

What We Offer 

Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, subsidised gym membership, a discounted staff shop and shares. You’ll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment.

 

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all. 

 

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion at Unilever | Unilever.

 

Recruitment Fraud 

Cyber criminals advertise fake job adverts with prestigious employers as a way of stealing information or even defrauding individuals out of money. In the most sophisticated cases, they will set up fake websites, which have a similar address to companies like Unilever. They even conduct fake telephone interviews and then offer candidates a role with the proviso they pay a fee for background checks or to cover work visa costs.  These types of attacks are becoming more common as more people are looking for employment in the economic climate. 

 

How is Unilever tackling this? 

Many of Unilever’s recruitment sites publish a warning to candidates about recruitment fraud. The Cyber Security team also proactively scan for signs of people setting up fake Unilever sites and act to close them down. 

 

What can I do? 

If you become aware of potential recruitment fraud, spot fake Unilever recruitment adverts or fake LinkedIn profiles, report them via Una Live Chat. 

 

Unilever does not accept responsibility or liability for any candidates who are financially impacted by recruitment fraud. Your vigilance is key!