Join our front‑line Custody Client Facing Operations team and make your mark delivering responsive, reliable post‑trade support. We are expanding our Singapore team to meet strong growth in Asia. This is a high performing global team that values operational excellence, data‑driven insight, and continuous improvement.
As a Custody Client Facing Operations, Associate within Securities Services, you are the first point of contact for post‑trade activities across trade, cash, foreign exchange, and asset servicing. You bring technical rigor and a robust operations and controls focus, representing the Custody Middle Office team confidently while thriving in client‑facing work. You will own end-to-end client queries, turn complex needs into simple outcomes by questioning legacy processes, and meet agreed service levels while delivering superior client relationship. You partner closely with front office sales teams, client service account managers and operation teams across regions, meet with clients regularly, and lead training to embed best practices and scale improvements.
Job responsibilities
Serve as the first point of contact for client queries across trade, cash, foreign exchange, and asset servicingResolve end‑to‑end client inquiries, including settlements, corporate actions, tax, and income, providing clear guidance throughoutBuild strong, trusting relationships to understand client behaviors, requirements, and expectationsPartner with client service account managers to review service requests and service delivery issues that affect satisfaction; attend client meetings and service reviews regularlyPartner with operational teams locally and globally to ensure timely, efficient issue resolutionAnalyze client transactional data to identify trends, behaviors, and key risk and control metrics; present metrics to stakeholders and support client discussionsLeverage AI and digital tools to modernize workflows and drive client and operational efficienciesQuestion legacy processes and recommend simplification using data‑driven insights to turn complex needs into simple outcomesLead or participate in client reviews and training sessions to embed best practices and accelerate adoptionMonitor and address risk indicators, ensuring the firm and clients are aware of issues with potential financial or reputational impactContribute to continuous improvement of the overall service delivery relationship
Required qualifications, capabilities, and skills
Bachelor’s degreeMinimum 3 years of experience in trade management, cash, or asset servicing within the financial industryStrong focus on client service management and delivery experienceConfidence and polished presence to represent JPMorganChase with clients; strong oral, written, and presentation skillsAbility to build strong relationships with internal/external business partners and interact effectively across all staff levelsStrong analytical and problem‑solving skills, with initiative to drive change and enhance controlsControl‑focused mindset with a thorough understanding of program and project riskAbility to be flexible, meet tight deadlines, organize, and prioritize workAbility to navigate and thrive in a changing business landscapeAbility to anticipate issues and drive initiatives to deliver win-win outcomes for the firm, clients and business stakeholdersSelf-directed mindset to learning new skills and picking up things quickly
Preferred qualifications, capabilities, and skills
Experience in custodian or prime brokerKnowledge in financial markets products and understanding of the custody transaction lifecycleKnowledge of global markets, financial markets and instrumentsProficiency in Asian languages (Malay, Mandarin, or Thai etc) is a plus as this role will interact with Asia/Southeast Asia clients; candidates without these languages are also encouraged to apply.