With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type:

Local - Fixed Term Employee (Fixed Term)

Job Description:

POSITION:                                          CULTURAL MEDIATOR  

WORK LOCATION:                           Bihac, Temporary Reception Center Borici

NUMBER OF POSITIONS:                1 Position

DEALINE FOR APPLICATIONS:       August 5, 2025

PURPOSE OF POSITION

World Vision BiH is responding to the refugee crisis in BiH by providing social services and support to children and adults including provision of child protection services. Cultural mediator will be responsible for facilitation of communication between staff members and beneficiaries by translating Farsi into English/BHS and vice versa within the World Vision BiH services in the TRC Borici.

MAJOR RESPONSIBILITIES

Provide translation and mediation services in order to support WVBiH activities in the field:

Provide linguistic and cultural mediation services (oral and written) in order to support World Vision BiH response activities:

Providing support to World Vision staff in process of preparation of educational activities

Supporting World Vision staff in understanding specific aspects of the cultural background of the beneficiaries with whom they have cultural affiliations with the aim to improve the provision of services;

Exchanging with other cultural mediators and all other staff in order to approach each beneficiary in the most appropriate way;

Perform translation work from Farsi to BHS and from BHS to Farsi for documents and class materials, including program-related documents, if needed. 

Perform real-time verbal translation (simultaneous and consecutive) from Farsi to BHS and from BHS to Farsi for visitors and staff during meetings, field visits and training sessions.

As needed, assist in guiding interviews with children to gather resources that are child-focused, respectful and demonstrative of the realities and challenges that the refugees face.

Creating a trustful relationship with beneficiaries;

Guaranteeing the confidentiality, impartiality and neutrality;

Establishing collaborative relationships with other stakeholders, operating in TRC Borici

Working collaboratively with WV BiH Emergency Response staff and participate in weekly staff meetings

KNOWLEDGE, EDUCATION, EXPERIENCE AND SKILLS

Minimum high school education with 1 year working with children, preferably adolescents

Must have at least 1 year of experience in translating Farsi

Bachelor Degree and/or in NGO sector would be considered as an asset

Strong moral values and discipline

Experience in use of Microsoft Office applications, e-mail, and other internet applications

Previous experience with migration context or projects would be considered as an asset.

Professional experience in the field of social or educational services or in organizations which deal with immigrants or poverty alleviation is an asset;

Attuned to Child Protection especially in emergencies preferred

Willingness to work in difficult environment

Willingness to work as part of a multidisciplinary team;

Fluent English written and spoken preferred

ADDITIONAL WORK EXPERIENCE REQUIRED AS A MINIMUM QUALIFICATIONS FOR THIS POSITION: 

Work experience in Child Protection area, in NGO sector is preferred.

Ability to compromise, negotiate and work well with others.

Ability to work and problem-solve in high-stress situations;

Excellent organizational skills and ability to prioritize 

Ability to perform well individually and as team member

Strong flexibility and adaptability

Openness to others

PREFERRED SKILLS, KNOWLEDGE AND EXPERIENCE:

Demonstrates ability to work collaborate with colleagues and partners 

Shows genuine care and empathy for others, expressed in appropriate ways for the context 

Take the initiative to quickly respond to critical situations or opportunities

Interpersonal communication skills

Maintains high ethical standards and acts in a manner consistent with organizational principles/rules, code of conduct and WVI core values https://www.wvi.org/our-vision-and-values

Applicant Types Accepted:

Local Applicants Only