Primary Purpose: The Culinary Worker supports the Culinary Management Team as requested and maintains the cleanliness of customer seating areas, server area, drink station, and condiment stations. Culinary Workers provide all aspects of excellent customer services, following service standards, and delivering the service promise as well as extensive meal plan, menu and, allergy knowledge.

We all have the same goal: To create a Culinary Experience unique to campus that promotes sustainability, nutrition, and social responsibility. While providing customer service excellence and enhancing the student and University experience. Within our operation the goal is to create a food and culinary focused team through employee development, teamwork, and positive, supportive, and professional work environment.

Nature of Work: The work is routine, and tasks are repetitive with little complexity. All tasks are well defined and performed within established guidelines. The work requires a high level of physical demand. Problems experienced are routine and incumbents are expected to solve them by applying established guidelines set by procedures, asking senior staff members, or by referring to a manager who will determine the appropriate course of action. Communications are also routine and typically one-on-one in nature. They involve contact with students, staff, faculty, and visitors with a strong emphasis on customer service. Incumbents are expected to learn to work effectively and cooperatively with others, to develop team skills. Incumbent may be required to stand for long hours and may be required to lift items up to 30 lbs. The role can be physically demanding and may require doing repetitive tasks. Schedule will be determined depending on the business demands. You may have to work early in the mornings, evenings, weekends, and stat holidays.

Typical Duties/Accountabilities

Cleans customer seating areas quickly and efficiently Cleans touch points and frequently used areas Review the menu for the day. Make yourself aware of what is being served and allergies that go along with each item Knowledge about current meal plans Adapts to and works calmly in an intermittently fast paced and stressful environment Taking directions from the Culinary Manager, works cooperatively with other staff to ensure seamless guest service. This includes but is not limited to covering sick and vacation time Treats all confidential information and materials in a confidential manner Communicates issues of importance or concern to the immediate manager in a timely manner Collaborates with others as required to complete assignments and support team efforts. Works to resolve conflicts and maintain harmony among co-workers. Demonstrates excellent communication, interpersonal and customer service skills Effectively completes assigned projects as directed. Demonstrates excellent organizational skills Shows initiative and willingly works independently Complies with all relevant legislation, regulations, policies and procedures. Exercises judgment in the application thereof Participates as an active and supportive member of the Culinary Services team Cash Handling – friendly, accurate and efficient processing of customer payments. At times, count floats, manage coin floats. Works with point-of-sale terminal, cash out terminals & prepare deposits Prepare some food, as required. Performs some merchandising, cleaning, stocking. Maintain service areas, coolers, storerooms in a clean and orderly way Takes direction from the Culinary Manger as well as more experienced staff members such as the team leader Follows standards, policies and procedures set out by Culinary Services Works with the Culinary Manager to solve minor interpersonal problems within the location Maintains and keeps up with changing menu knowledge and allergy information

Qualifications

Education: The incumbent requires a Grade 12 and a Food Safe Certificate. A minimum of two years of experience working in a commercial retail setting is also required. An equivalent combination of education and experience may be considered.

Experience: Previous cash handling experience would be an asset. Previous food and beverage experience would be considered an asset. Knowledge and understanding of the meal plan Culinary Services offer would be an asset. Knowledge of allergies would be considered an asset.

Skills:

Excellent customer service Highly professional Good communication Team player Problem solving skills. Ability to work under pressure. Flexibility Trustworthy and honest Detail-oriented Good organizational skills Positive attitude Highly professional

This position is in scope of CUPE 1975