We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

 

 

 

What you'll do

 

Premium Assistant Coach Responsibilities: 

Provides expert consultation to SAP Concur admins, promoting self-sufficiency, product optimization, and customer loyalty. Work closely as the functional and technical subject matter expert. Coach will be made consistently available to assist with customer requests as needed. Offer consultative guidance to help customers make informed decisions and maintain project scope and timelines. Be Innovative and Assist in identifying usage gaps to increase adoption levels. Perform configuration changes as requested by the customer. Perform configuration changes, facilitate data imports/exports, and support troubleshooting with SAP Concur technical resources. Stay organized, fulfill administrative responsibilities, and maintain customer success plans. Communicate effectively across channels like calls, emails, chat, screen sharing, etc. and coordinate with internal teams to resolve issues. Deliver difficult messages tactfully and collaborate with Customer Development/management when needed. Act as an escalation point and collaborate internally and discuss possible resolutions to customer’s challenges in a timely manner. Contribute to SAP Concur’s methodology by creating and updating project documents and processes. This position requires working hours & days aligned to support North America based clients.

 

What you bring

 

Degree: A college degree with an emphasis on Accounting or Information Systems is advantageous.

 

Experience:

 

At least 1 year of experience configuring SAP Concur product is preferred. Minimum of 1 year experience in project management, consulting, and/or software configuration. At least 2 years of customer service or client-facing experience.

 

Skills:

 

Technically adept with strong problem-solving and consulting skills across multiple systems Excellent communicator with presentations and training experience. Self-driven learner who utilizes resources efficiently. Skilled at managing multiple projects, deadlines, and priorities in fast-paced environments. Adaptable team player, comfortable working with diverse teams.

 

 

Meet your team

 

Join a collaborative and customer-focused team that thrives on innovation, support, and shared success.

Team specializes in SAP Concur setup and integration, offering expert consultation to optimize usage and boost adoption.

 

 

 ​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 431981  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.