Job Title : Customer Service Representative (CSR2) – Call Center Location: Remote (Must reside in New Jersey) Pay Rate : $17.00 - $19.00/hour (19 for Bilingual English/Spanish) Start Date : October Training: Monday to Friday, 8:00 AM – 4:30 PM EST (3 weeks) Work Schedule : Mon - Fri 8am-5pm + Open Enrollment (Nov 1 – Jan 31): + Mon–Fri: 8:00 AM – 8:00 PM EST + Sat: 8:00 AM – 5:00 PM EST + Last 2 Sundays of OE: 8:00 AM – 5:00 PM EST + Last 3 days of OE: 8:00 AM – 10:00 PM EST + One week post-OE: 8:00 AM – 8:00 PM EST + Non-OE Period: Mon–Fri: 8:00 AM – 5:00 PM EST Job Overview: As a Customer Service Representative, you will support individuals and families applying for healthcare coverage through the Marketplace. Responsibilities include handling inbound calls, processing applications, updating records, and providing accurate information in a professional and empathetic manner. Key Responsibilities: + Answer and manage inbound calls from consumers + Assist with healthcare applications and eligibility determinations + Process updates, life events, and enrollment changes + Document interactions and escalate issues as needed + Provide translation services and support non-English speakers + Attend training and maintain program knowledge Requirements: + High School Diploma or GED (Associate degree preferred) + Minimum 6 months of customer service or call center experience + Strong communication and data entry skills + Ability to multitask and work independently + Must have compatible BYOD setup with a second monitor (monitor can be provided if needed) Equipment: Bring Your Own Device (BYOD) per provided specs plus camera Personal Computer: Windows 10 or Higher Operating systems: PC Processor: INTEL Core i5 or Higher PC Memory: 8GB Ram or Higher PC Hard drive: 256GB or higher Internet: Wired network Headset: USB Gen 2 wired with connected mic (no Bluetooth) Note: Only candidates residing in New Jersey are eligible. Location verification will be conducted. Pay and Benefits The pay range for this position is $18.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 26, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.