Description Project Overview: Supporting Maine State-based Marketplace, Consumer Assistance Center. Provide customer service assistance for the State-run health insurance marketplace that the citizens of Maine can access to shop for health care coverage and enroll in a plan. Position Title: CSR2-CallCenter Sun 9:00 AM to 5:00 PM Mon – Fri 8:00 AM to 8:00 PM Equipment: Bring Your Own Device (BYOD) per provided specs plus camera Recruiting: The Agencies supporting the project are expected to conduct a thorough screening and interview process with each candidate to include work at home and BYOD requirements are met. Candidates should be considered suitable based on their work history and supplier interview. CSR 2 Job Description Essential Duties and Responsibilities: • Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. • Respond effectively to all forms of inbound and outbound contacts. • Track and document all inquiries using the applicable systems. • Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines. • Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested. • Facilitate the fulfillment of caller requests for materials via mail, email, or download. • Facilitate translation services for non-English speaking callers according to procedures. • Escalate calls or issues to the appropriate designated staff for resolution as needed. • Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. • Perform other duties as assigned by management. Minimum Requirements: High School diploma or equivalent • 1- 2 years of experience • Strong data entry and telephone skills Equipment: Bring Your Own Device (BYOD) per provided specs plus camera Personal Computer: Windows 10 or Mac OS 10.14 or Higher Operating systems: PC Processor: INTEL Core i5 or Higher PC Memory: 4GB Ram or Higher PC Hard drive: 64GB or higher Internet: Wired network Headset: USB Gen 2 wired with connected mic (no Bluetooth) Skills Customer service, Customer service call center, Call center, Customer support Top Skills Details Customer service,Customer service call center,Call center,Customer support Experience Level Entry Leve Pay and Benefits The pay range for this position is $15.00 - $15.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 6, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.