As a member of the Setup Team, you will be responsible for managing and resolving tickets received from both internal and external stakeholders. The team supports the Payroll Implementation group by addressing issues related to foundation data, client user access, and other setup-related challenges. You will be expected to troubleshoot and resolve issues from your end wherever possible and, when necessary, collaborate with the respective development or technical teams to ensure timely resolution. The role involves close coordination with multiple technical teams, maintaining clear communication, and ensuring seamless issue handling throughout the process. In addition to ticket management, the Setup Team also handles SSO and SFTP setup, including configuration, validation, and troubleshooting. You may be required to join client calls to provide technical support and guidance in real-time, ensuring smooth implementation and client satisfaction. The position requires strong analytical and problem-solving skills, good technical understanding, effective communication, and flexibility to work in rotational shifts. Key Responsibilities: Provide end-to-end support for process/system-related activities. Collaborate with cross-functional teams to analyze issues and deliver effective solutions. Troubleshoot and resolve technical or process-related queries within defined SLAs. Participate in client calls, documentation, and reporting as required. Ensure smooth handover and coordination across shifts. Contribute to process improvements and automation initiatives. Required Skills & Competencies: Excellent verbal and written communication skills. Strong analytical and problem-solving abilities. Good technical knowledge (preferably in payroll systems, SQL, Excel, etc). Ability to adapt to rotational shifts and flexible working hours. Strong team collaboration and interpersonal skills. Attention to detail and ability to multitask in a fast-paced environment. Preferred Qualifications: Graduate in Computer Science, Commerce, or related field. 25 years of relevant experience. Exposure to client handling and ticketing tools is an advantage. ##LI-DNI

Preferred Qualifications: Graduate in Computer Science, Commerce, or related field. 4- 6 years of relevant experience. Exposure to client handling and ticketing tools is an advantage. Excellent communication Skills ............................................

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