**What’s The Role** The Tier 2 Networking and Voice Engineer oversees leveraging the support and troubleshooting process for all solutions and services involving unmanaged and managed networking and voice services. It ensures the successful support and solution for customers' reports and requests, meeting Columbus quality standards and customer satisfaction. It is responsible for the management, operation, and maintenance regarding customers’ unmanaged and managed IP network and voice solutions. **What You'll Do** Assist with the support, troubleshooting, changes, and configuration of active customer network components, which include 1. Routers 2. Switches 3. Wireless Access Points 4. Wireless Controllers 5. Cloud Voice Services 6. AudioCodes 7. IP Telephony Solutions + Perform all test protocols needed to ensure the operability and customer satisfaction of all networking and voice services. + Ensure all services in the solutions comply and keep with the customer’s expectations. + Provide up-to-date documentation of all services, which includes topologies, low-level designs, and test results, among others. + Participate and provide support in maintenance windows scheduled involving unmanaged networking, managed networking, and voice services. + Provide customer care services by conducting fault isolation identification and resolution of problems concerning failure with unmanaged and managed networking services. + Provide knowledge transfer to customers and/or other members of the group. + Participate in the takeover process of networking projects to CSC from installation areas. + Develop internal procedures to improve management, processes, and services. + Participate in internal and customer kickoffs for projects when it is necessary. + Assist in training and onboarding of new Tier 1 and Tier 2 engineers + Assist Tier 1 Engineers in escalation requests **Knowledge & Experience** + Bachelor’s degree in communications, networking, electrical engineering, or equivalent. + Minimum 3 years related technical experience in a help desk environment + Minimum 5 years working in the IT/telecommunications business. + Knowledge of ITIL, ISO standards, and best practices and willingness to share knowledge and experience to train and mentor the team. + ITIL certification would be an asset + Familiarity with Microsoft Office Suite. + CCNA—Cisco Certified Networking Associate + CCNP-Collaboration would be an asset **Skills/Competencies** + Strong knowledge of routing and switching of Cisco and Juniper is a plus. + Knowledge of command lines for Juniper and Cisco hardware at the enterprise level. + Excellent knowledge of BGP (Border Gateway Protocol), OSPF (Open Shortest Path First), and static routing. + Knowledge in Layer 2 protocols such as STP and REP. + Knowledge in high availability protocols such as HSRP/VRRP/LACP. + Knowledge of wireless networking and the 802.11 protocol standards. + Knowledge of configuration for access points and controllers, preferably in Ruckus and Fortinet. + Knowledge in Safari, Cisco Collaboration, Audio Codes, and Cisco HCS Platforms + Knowledge in Meta Switch, Bright Pattern CCoD, Genband C20, and Cisco ATAs + Knowledge of SIP, SCCP, T1, and E1 Technologies and Protocols + Strong customer service skills, with the ability to work on and manage multiple troubleshooting cases simultaneously. + Strong abilities for teamwork and working to meet deadlines. + Excellent written and verbal communication skills. **Specifics** + Full-time position, ability to work up to 40 hours per week and possible on-call rotation for weekends and overnight coverage + Availability to travel **Who We Are** We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region **Why join us** Technology excites us, enables us, and drives us. We're proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers' lives with technology so that they can connect, work, live, and play without missing a beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team. _Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws._ **Knowledge & Experience** + Bachelor’s degree in communications, networking, electrical engineering, or equivalent. + Minimum 3 years related technical experience in a help desk environment + Minimum 5 years working in the IT/telecommunications business. + Knowledge of ITIL, ISO standards, and best practices and willingness to share knowledge and experience to train and mentor the team. + ITIL certification would be an asset + Familiarity with Microsoft Office Suite. + CCNA—Cisco Certified Networking Associate + CCNP-Collaboration would be an asset **Skills/Competencies** + Strong knowledge of routing and switching of Cisco and Juniper is a plus. + Knowledge of command lines for Juniper and Cisco hardware at the enterprise level. + Excellent knowledge of BGP (Border Gateway Protocol), OSPF (Open Shortest Path First), and static routing. + Knowledge in Layer 2 protocols such as STP and REP. + Knowledge in high availability protocols such as HSRP/VRRP/LACP. + Knowledge of wireless networking and the 802.11 protocol standards. + Knowledge of configuration for access points and controllers, preferably in Ruckus and Fortinet. + Knowledge in Safari, Cisco Collaboration, Audio Codes, and Cisco HCS Platforms + Knowledge in Meta Switch, Bright Pattern CCoD, Genband C20, and Cisco ATAs + Knowledge of SIP, SCCP, T1, and E1 Technologies and Protocols + Strong customer service skills, with the ability to work on and manage multiple troubleshooting cases simultaneously. + Strong abilities for teamwork and working to meet deadlines. + Excellent written and verbal communication skills. **Specifics** + Full-time position, ability to work up to 40 hours per week and possible on-call rotation for weekends and overnight coverage + Availability to travel **Who We Are** We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region **Why join us** Technology excites us, enables us, and drives us. We're proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers' lives with technology so that they can connect, work, live, and play without missing a beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team. _Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws._ **What You'll Do** Assist with the support, troubleshooting, changes, and configuration of active customer network components, which include 1. Routers 2. Switches 3. Wireless Access Points 4. Wireless Controllers 5. Cloud Voice Services 6. AudioCodes 7. IP Telephony Solutions + Perform all test protocols needed to ensure the operability and customer satisfaction of all networking and voice services. + Ensure all services in the solutions comply and keep with the customer’s expectations. + Provide up-to-date documentation of all services, which includes topologies, low-level designs, and test results, among others. + Participate and provide support in maintenance windows scheduled involving unmanaged networking, managed networking, and voice services. + Provide customer care services by conducting fault isolation identification and resolution of problems concerning failure with unmanaged and managed networking services. + Provide knowledge transfer to customers and/or other members of the group. + Participate in the takeover process of networking projects to CSC from installation areas. + Develop internal procedures to improve management, processes, and services. + Participate in internal and customer kickoffs for projects when it is necessary. + Assist in training and onboarding of new Tier 1 and Tier 2 engineers + Assist Tier 1 Engineers in escalation requests