CS Representative France , AbeBooks Seller Success Operations
Amazon.com
The AbeBooks Customer Support (CS) team operates with a focus on Seller Success Operations (SSO). In SSO, we support sellers with technical issues related to inventory and order management, tax and compliance, processing orders, and maintaining their AbeBooks accounts.
The Customer Support Representative acts as the primary point of contact between AbeBooks and external sellers, providing email and phone support for their AbeBooks business. The successful candidate has an immediate, distinct effect on the AbeBooks customer experience. A Customer Support Representative is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.
Key job responsibilities
* Provide prompt and efficient service to AbeBooks sellers by email and phone.
* Support sellers with technical issues related to inventory and order management including the escalation of issues when necessary through the appropriate channels.
* Provide sales tax, VAT and compliance support to sellers.
* Meet and maintain exceptional performance metrics such as quality, productivity and first contact resolution.
* Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channels including improvement suggestions.
The Customer Support Representative acts as the primary point of contact between AbeBooks and external sellers, providing email and phone support for their AbeBooks business. The successful candidate has an immediate, distinct effect on the AbeBooks customer experience. A Customer Support Representative is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.
Key job responsibilities
* Provide prompt and efficient service to AbeBooks sellers by email and phone.
* Support sellers with technical issues related to inventory and order management including the escalation of issues when necessary through the appropriate channels.
* Provide sales tax, VAT and compliance support to sellers.
* Meet and maintain exceptional performance metrics such as quality, productivity and first contact resolution.
* Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channels including improvement suggestions.
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