Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.

How you will contribute

You will:

Manage the order fulfilment process, respecting the customer segment and channel mixBalance supply constraints and delivery of service levels through cross-functional alignmentUse appropriate tools and processes such as availability checks and stock allocation rulesEffectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

Good numerical, analytical and logical reasoning skillsMicrosoft office applicationsHigh-level of SAP competenceAn FMCG/CPG companyA customer-facing role within customer service, logistics or salesExperience in an order-to-cash environmentExperience in customer service, logistics and salesGood knowledge of the total supply chain/order-to-cash processStrong analytical and problem-solving skills

More about this role

What you need to know about this position:

Customers' account management.Stock Allocation in low inventory situation.Material and Customer Master setup and maintenanceCustomer development and management to ensure they meet designated monthly target.Analyzing critical data and trends in customer purchases and behavioral patterns to support forecasting, planning and support business decision making.Supporting the Commercial Finance Team in the Bill to Cash Processes with emphasis on customer risk/credit control; deductions; collections and reconciliationsFollow up with other teams to ensure that Customer's re-imbursement is done as at when due.Track the monthly Customer's targets by frequent conversations with the sales Team on the actual sales, balance to go, payments expected.Daily discussion with the Customers to track the issues- what issues have been resolved, pending issues and others challenges he/she is facing to ensure that all Customers receive BIC Customer service.Closely Monitor orders versus SKU's available and plan for gap closing measures.Sales Analysis and reporting to Internal stakeholders daily.Support delivery of net revenue growth by ensuring no loss of revenue due to oversight on Customer's payments and all orders are rightly captured.

What extra ingredients you will bring:

- High level numerate skills

- High level of Integrity, Honesty & Confidentiality

- A team player

- Customer Focus

- Good people skills

- Excellent relationship Management Skills

- Problem solving

- Relationship management

Education / Certifications:

- A good first BSc degree or Higher National Diploma (HND) from a recognized tertiary institution.

- Knowledge in computer application.

- Knowledge or experience in principles of supply chain management as this position serves to satisfy customer orders in the Order to Cash (OTC) cycle.

Job specific requirements:

At least 3 years working experience with the last 2 in a similar position.

Travel requirements:

Limited

Work schedule:

Hybrid

No Relocation support available

Business Unit Summary

Mondelēz International’s Sub Saharan Africa Business Unit is made up of three key focus areas namely Southern Africa, West Africa and the Rest of Africa Markets.  The Business Unit is home to approximately 1000 Makers and Bakers who strive to bring only the best quality and loved brands to our consumers. Mondelēz International in Sub Saharan Africa is proud to house global legacy brands including Cadbury Dairy Milk, Oreo, Halls and Bournvita, together with local jewels such as Cadbury LunchBar, Chappies, TomTom and Dentyne.  The Business Unit’s Markets have consistently been awarded Top Employer certification, and has been recognised as a Top Employer in Africa.  

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Order Management (OTB)

Customer Service & Logistics