Job Description: CS Officer

Reporting: CS Leader

Tasks – Activities – Responsibilities

To contact the client and arrange audit schedules for the client list applied certification that shall be compliance with standard rules and Certification Body requirements; To collect relevant documents from the client before the audit to make the audit plan; To send the audit pack to the auditor to make an audit plan; To collect and send the audit plan to the client prior to 7 days of audit. To book taxi/car/airplane/do visa … arranging logistics for each audit; To monitor and follow the draft and final audit report from the auditor on a timeline basing the rules of each standard; To monitor and ensure the certificate issuance to the client at the promised time; To support checking the claim fee for sub-auditor (if any); To make the confirmation letter to the client after the audit is done/audit scheduled in case of request from them; To mark the audit schedules in the system: Seibel & CMX correctly and comply with the CB requirements; To work with other parties including Sale, Technical, SSC, and ICC to be completed tasks or solve any customer complaints (if any); To check the invoice/payment status of each client after the audit is done and before the release of the certificate; To clear backlog, advance scheduling follows timeline requirements; To fulfill the file Scheduling log and follow the report; To complete other assignments from the leader and manager.

 

Candidate Profile

Graduated from University/ College in English, Business Admin or related major   Pleasant personality and good communication skills Computer literacy is compulsory Good at English skills

 

Professional behaviors

Interpersonal skills Communication skills - verbal and written Problem analysis and problem-solving Attention to detail and accuracy Customer Service orientation Adaptability, initiative, stress tolerance