Job Description Insight Global is seeking for a Cruise Ship Terminal Manager with vast maritime operations leadership experience in the Pacific Northwest for a client who begins their lease at Pier 91 in Seattle on January 2nd. Responsibilities will include the following: Stakeholder & Staff Leadership *Serve as the principal contact for internal staff (Metro Cruise, Metro Shore, Terminal Security Solutions, Pacific Cruise Ship Terminals) and external stakeholders (customers, port agents, vendors) for all terminal matters. *Act as the primary liaison with the port authority, attending meetings and representing terminal interests. *Oversee both full‑time PCST employees and seasonal hourly staff, ensuring performance standards are met and operational needs are covered. *Facility Operations & Maintenance *Direct and coordinate maintenance, repairs, and cleaning of terminal facilities in collaboration with Assistant Terminal Managers, Office Manager, and Port Maintenance team. *Supervise the third‑party janitorial team, ensuring cleanliness and readiness of facilities. *Ensure terminals are fully prepared for operations, including lighting, access points, and cleanliness prior to ship days. *Manage vendors providing services (e.g., escalators, elevators, plumbing, vending machines), ensuring contracts and service levels are met. *Schedule and oversee inspections of terminal systems as recommended by manufacturers or required by regulatory bodies. *Maintain detailed records of terminal facilities and equipment, ensuring operational readiness and compliance. Vessel Operations *Oversee berthing requests from port agents and cruise line clients, ensuring the berthing calendar is accurate and up to date. *Work alongside Stevedores to create and update vessel mooring plans, ensuring safe and efficient docking. *Direct ship day operations, coordinating staff and stakeholders to ensure smooth passenger and cargo handling. Compliance & Security *Enforce compliance with regulations, procedures, and policies required by regulatory bodies and the port authority. *Act as Facility Security Officer (FSO), coordinating with the AFSO to conduct audits, inspections, and maintain the Facility Security Plan (FSP). *Ensure security awareness and vigilance among facility personnel, including training and recordkeeping. *Record and report security incidents or threats, notifying authorities as required. *Execute Declarations of Security with vessel representatives. *Ensure security equipment is tested, calibrated, and maintained. *Communicate changes in MARSEC Levels and coordinate responses to security incidents. *Maintain positive working relationships with CBP, USCG, port police, and other agencies. Administrative & Financial Oversight *Oversee external reporting to cruise lines, port authority, and internal stakeholders. *In conjunction with the Senior Director of Operations, prepare annual operating and capital budgets, forecasts, and monitor monthly performance against targets. *Manage the third‑party car parking vendor, ensuring accurate reconciliation of financial performance. *Approve purchase orders, invoices, and supply orders for terminal services. *Report all work‑related incidents/accidents via the EHS system and hotline in a timely manner. *Work with HR to ensure compliance with HR policies and procedures for staff. General Duties *Maintain positive relationships with cruise line customers, vendors, and port authority staff. *Ensure the highest standards of safety, security, and environmental compliance are upheld across all operations. *Travel may be required to other ports on the West Coast to support operations. *Compile and review documentation for client invoice submission to finance department in relation to PCST. Additional duties as required. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements *8+ years maritime operational experience (cruise industry preferred) *Knowledge of cruise line guest operations and/or port operations and/or facilities management *Ability to obtain a TWIC and Facility Security Officer certification *Certification in basic first aid and CPR *Experience managing a staff. *Excellent customer service skills. *Working knowledge of Microsoft Office *Associates or Bachelor’s degree in a related field of study desirable (can be replaced with experience) *Cruise terminal-specific experience