At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success. Come join us As a CRM Business Analyst Manager, you’ll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade’s projects. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions. Further, you are likely a great manager with vast CRM experience. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a boardroom as in front of a whiteboard with your development team. This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivalled focus on personal development and training in both technology and softer consulting skills.  Together we do what matters. What you’ll do Establish global CRM architecture by integrating solutions across functional lines Support the sales team in crafting deals, with accountability for overall estimates Recommend the right CRM software and solutions for your clients’ needs Guide your project team, establishing and tracking achievements, coordinating actions, seeking expert advice, balancing open issues, and contributing to team meetings and reports Define how we measure business and operations success and validate CRM system performance Support clients on CRM standards and prepare them for using their CRM solution by setting training programs and redefining new roles and responsibilities Grow your network through educational opportunities, reading industry publications, building and maintaining your personal and business networks, and joining professional organizations Skills and experiences Lead functional technology and design teams to ensure consistent, beneficial client interaction, and solution delivery  Reviewed your team's work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test)   Liaised effectively between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues  Designed conceptual architecture and functional and/or technical solutions for large complex technology projects You’ve likely achieved a Bachelor’s degree or equivalent in a relevant field At least 3 full lifecycle implementations of Microsoft Dynamics 365 CE or Dynamics CRM Experience managing/leading teams both on and offshore is required About you Characteristics that can spell success for this role Consultative, collaborative, relationship builder Resilient, adaptable, flexible Intellectually curious and passionate about tech Client-centric attitude Passion for learning and development We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.