Are you excited about shaping the future of advertising technology at Amazon? We're looking for a Salesforce CRM Manager to join one of our fastest-growing teams and help transform how we use Salesforce and first-party applications across our advertising ecosystem. In this role, you'll lead a talented team of CRM professionals while tackling interesting challenges at a global scale - from driving enterprise integrations to developing innovative solutions that create real business impact. The right person brings solid Salesforce experience, a track record of successful CRM implementations, and a proven ability to build and mentor high-performing teams. If you enjoy working in a dynamic environment, have a knack for bringing people together around common goals, and are passionate about developing both technology and talent, we'd love to chat with you.

At Amazon Advertising, we help millions of customers discover new products through personalized, relevant recommendations across the web. Our Advertising Sales teams partner with both new and existing brands to expand their presence on our platforms, supported by the Sales & Partner Enablement (SPE) organization. At the core of our sales technology stack is Salesforce, integrated with our suite of 1st-party applications, enabling our sales teams to efficiently manage every aspect of the customer journey - from initial lead generation through successful campaign execution. By continuously optimizing these tools and processes, we empower our sales teams to focus on what matters most: building strategic partnerships and driving growth in one of Amazon's fastest-growing businesses.


Key job responsibilities
Strategic Leadership
Drive end-to-end delivery of Salesforce and 1st-party application programs while aligning with Amazon Advertising's business objectives and optimizing CRM operations.

Talent Development
Lead and develop a high-performing CRM team by establishing clear goals, providing growth opportunities, and fostering an environment of innovation and continuous learning.

Solution Architecture
Partner with engineering teams and vendors to design and implement scalable integration architectures, workflows, and API implementations.

Stakeholder Management
Build partnerships with leadership and technical teams to drive consensus on priorities and deliver scalable solutions that meet business requirements.

Data Analytics & Reporting
Track key performance indicators to identify improvement opportunities and provide actionable insights to leadership.