Reporting into the Client Engagement & Digital Executive.

Key Responsibilities:

CRM & Clienteling

Collaborate with the Client Engagement & Digital Executive and three business units to implement innovative clienteling initiatives.Drive the operational execution of activations, including emailers, digital and print cards, and brochures.Champion the adoption of retail clienteling tools, liaising with HQ (Paris) for technical improvements and troubleshooting.Support the rollout of new clienteling tool features, ensuring seamless integration for all users.Deliver clear monthly KPIs, client listings, reports, and ROI calculations for the entire network.Respond efficiently to ad-hoc queries related to events and marketing activities, providing timely solutions.

Data Management

Play an active role in enhancing and enlarging the client database, focusing on data quality, accuracy, and the removal of duplicates.Design dashboards to track data capture and correction efforts.Reconcile and synthesize data from different sources to generate valuable client insights.

Client Insights

Contribute to in-depth analysis of client databases and profiles.Present findings visually to make data accessible and actionable for stakeholders.

Energizers:

You thrive on turning raw data into clear, actionable insights that shape business decisions.You are energized by collaboration, especially when working across diverse teams and cultures.You enjoy the challenge of streamlining processes and introducing new digital solutions that make a tangible difference.You find satisfaction in supporting colleagues, solving problems, and seeing your work directly impact client engagement.

Impact You Will Bring:

Accelerate the adoption of cutting-edge clienteling tools, enhancing the way teams connect with and understand clients.Improve the quality and usability of client data, enabling more personalized and effective marketing strategies.Deliver actionable insights that drive measurable improvements in client engagement and business performance.Foster a culture of innovation and continuous improvement within the team, setting new standards for efficiency and collaboration.Serve as a proactive, reliable partner, always ready to tackle challenges and contribute to shared success.

Profile & Qualifications:

Master’s degree (business school or university) with experience in data marketing and CRM, and strong analytical skills.Highly skilled in Excel (advanced pivots, index, match, vlookup) and familiar with Power BI; adept at interpreting client behaviors.Exceptional communicator, able to understand and address the needs of both retail and office partners.Organized, interpersonal, proactive, and solution-oriented; ready to adapt and excel in a fast-paced setting.Fluent in English; Arabic and/or French is a plus.Internship based in Dubai, duration: 6 months.