Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role  

As the CRM Campaign Operations Manager, you will help oversee CRM operations for HBO Max and discovery+ in the EMEA and APAC region. In this key role, you will collaborate closely with the marketing and lifecycle teams to drive user retention, engagement, and monetization through messaging channels such as email, push notifications, and in-app messaging.

Your Role Accountabilities

Manage the end-to-end campaign operations process, from request intake clarification, template creation to segmentation and schedulingDevelop the assigned campaigns, including complex messaging journeys for lifecycle campaigns (e.g., onboarding, rescue)Measure and report on CRM operational performance, providing actionable insights to optimize processesManage relationships with Marketing and Creative teams, offering best practices, brainstorming campaign ideas, and iterating on processes to improve speed and efficiencyCollaborate closely with the MarTech team on CRM feature and data requirements, troubleshooting, and roadmap prioritizationStay current with industry trends and best practices

Skills and Experience Required

5+ years of experience in CRM operations with enterprise-level ESP and/or marketing automation tools, with a strong preference for experience with BrazeAdvanced expertise in building automated/recurring campaigns through journey-building platformsAdvanced experience with audience segmentation toolsExperience managing projects through Asana, JIRA, Monday.com, or a similar platformExperience in coding languages (Liquid or Javascript, Python), content blocks, and API integrations. HTML knowledge is an advantage but not a mustBachelor's degree in Business, Marketing, Communications, or a related field preferredFluency in English, both written and spoken, is required

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.