At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life** Medtronic is seeking a CRM Analyst to join our European team. In this pivotal role, you will act as a key contributor supporting various functions involved in the use of our Costumer Relationship Management (CRM) system across the EMEA region, assisting with projects that drive best practices, foster system adoption, and facilitating data-driven decision making. You will provide direct end-user support as well as documentation designed to enhance proficiency and encourage effective use of our CRM system and associated tools. We value colleagues who excel in dynamic, multicultural environments, are committed to delivering excellent service, and possess strong organizational and analytical skills. Adaptability and the ability to stay focused amidst evolving priorities are essential. Furthermore, strong communication abilities are vital for engaging users and promoting the uptake of our digital solutions. We seek team members who naturally communicate in a way that respectfully and inclusively builds a sense of belonging among colleagues from diverse backgrounds. As a CRM Analyst, you will be responsible for delivering technical assistance and support to users of the CRM platform and related capabilities. Acting as a primary point of contact for troubleshooting and user queries, you will empower colleagues to harness the full potential of the system, optimizing sales processes and supporting commercial growth. You will also develop guidance materials and provide ongoing support to enable users to get the most out of our platforms. **Responsibilities may include the following and other duties may be assigned:** + Act as an essential liaison between the Commercial organization and internal business partners, supporting the Sales team to achieve optimal results. + Lead the creation of effective communication channels and contribute to the development of change management strategies to support the organization during transitions. + Adopt a customer-centric mindset to deliver analytical support for the EMEA CRM platform: address user issues, monitor support channels, troubleshoot, ensure data quality, and provide clear end-user guidance. + Identify and address process gaps, tool limitations, and cultivate strong relationships with stakeholders such as Commercial and Marketing teams across EMEA. + Coordinate system updates by conducting thorough acceptance testing, communicating effectively with all stakeholders, updating training materials, and delivering user training as needed. + Provide reliable and consistent support to end users to ensure smooth operation and optimal use of the CRM system. **Required Knowledge and Experience:** + In-depth knowledge of the role, usually acquired through university-level education and relevant professional experience. + Familiarity with project management methodologies is advantageous. + Experience with Salesforce Sales Cloud CRM system is desirable. + A minimum of one year’s experience supporting sales, CRM, or Customer Operations. + Bachelor’s degree (or equivalent) in a related discipline. + Advanced proficiency in English; additional European languages are considered an asset. + Excellent communication skills, both written and verbal, with the ability to work effectively across different departments and cultures. + Highly organized, detail-oriented, and accurate in your approach to tasks. + Customer-focused, with strong analytical and problem-solving abilities. + Proactive and self-driven, with a track record of achieving team and individual goals. + Comprehensive understanding of complex software and IT solutions, and the ability to tailor these to business requirements. + Competency in basic software configuration. + Commitment to continuous learning and staying informed on technological trends. **Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  **Benefits & Compensation** **Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. **About Medtronic** We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com) We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. **We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. **We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. **This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will… + **Build** a better future, amplifying your impact on the causes that matter to you and the world + **Grow** a career reflective of your passion and abilities + **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: **Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. **Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. **Better outcomes for our world** . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. **Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) . For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email AskHR@medtronic.com To request removal of your personal information from our systems please email RS.HRCompliance@medtronic.com