Improve the quality of customer data and work with the retail team to ensure best practice in data collection; Devise CRM action plans based on data to improve client recruitment, retention and development; Generate monthly reports per boutique centred on client metrics and KPI compliance; Collect, organize and analyze data to recommend specific actions; Coordinate the implementation of action plans based on performance analysis; Organizing interdepartmental projects; Assist in the development of strategies and tools to support the retail team in achieving the best commercial results, covering training and observation; Support E-Commerce to identify customers and patterns to drive better strategies.

 

Requirements & Capabilities:

Bechelor's Degree or above; Strong analytical skills, experience in producing high-level client analysis is a must; Great capacity of leading and organizing multiple projects with great attention to detail; Strong business thinking and sensitivity to new trends in the market; Excellent communication, problem-solving skill, effective and persuasive; Fluent in oral and written English and Portuguese; Proficiency in Microsoft Word, PowerPoint, Excel; Proficiency in BI tools (Power BI and/or IBM Cognos); Desirable knowledge of programming languages (SQL, Python, etc.).