Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Critical Environment (CE) Field Service Engineer (FSE) Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CE FSE, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action! **Responsibilities** **Service Delivery** + Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters and to ensure optimal operational efficiency + Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation) + Reduce high-impact and human-error Critical Environment (CE) incidents year over year + Deliver on cost/energy efficiency initiatives + Support delivery of the Datacenter’s Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters + Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed + Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring + Establish and enhance working relationships and engagement with our Engineering Groups (EGs), and Landlord partners (including contributing to MBRs, QBRs) + Work with regional and global peers to share and build best practices across the entire datacenter portfolio **Data Center Work Environment** + Shares best practices; assists others in learning role, process, procedures. + Provides mentorship across data centers for specific expertise.  + Seeks training opportunities that meet the interest of the business as well as own career goals and objectives. + Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs. + Suggests improvements in implementation based on depth of understanding. + Contributes to a positive team environment by learning and adopting best practices. + Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team. **Ownership** + In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). + Supports escalation of issues to appropriate owner. **Qualifications** **Required Qualifications:** + High School Qualification or equivalent AND 3+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments + OR equivalent experience + 2+ years experience in Critical Environment infrastructures or Datacenter Environment (e.g., Uninterruptible power supply (UPS), Generator, Air Handling Units (AHU)) + 1+ years experience in Mechanical or Electrical Engineering supporting critical infrastructure **Other Requirements:** + This role requires the ability to meet Microsoft, customer, and/or government security screening requirements. These requirements include, but are not limited to the following specialized security screenings: + Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. + Reliability Status screening: This position requires that the successful candidate obtain and maintain a Reliability Status security screening with the Government of Canada. Microsoft will work with individuals on a case-by-case basis to determine if the requisite screening can be obtained within required timelines. **Preferred Qualifications:** + 3+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) + Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services  + Experience working on large scale CE projects   + Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.) Data Center Operations Management IC4 - The typical base pay range for this role across Canada is CAD $89,300 - CAD $163,200 per year. Find additional pay information here: https://careers.microsoft.com/v2/global/en/canada-pay-information.html Microsoft will accept applications for the role until Sept 17, 2025. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .