The Critical Care Transfer Coordinator (RN) plays a critical role in coordinating patient movement between healthcare facilities in a fast-paced, 24/7 call center environment. This position serves as the central communication hub for interfacility transfers, ensuring seamless care transitions and patient safety.

Principal Accountabilities:

Proficient in EHR (Electronic Health Record) data entry, telephone, and office systems, as required to support operations, while ensuring accurate, timely data entry and the protection of Protected Health Information (PHI).

Correctly and competently collect and interpret clinical data from various sources (physicians, nurses, chart) for use in development of transfer plan, including transfer eligibility, level of care, resource prioritization & utilization, timely acceptance, and appropriate priority and mode of transport.  Use critical thinking skills to make recommendations that promotes the best potential patient outcome based on clinical information, patient/physician preferences, and the capability of both transferring and receiving facilities. Clinical resource to customers, departments, and clinicians involved in patient transfers.  Communicate clinical, and non-clinical, information to relevant parties including nurses, physicians, specialists, and others.  Participate in quality assurance and improvement initiatives as assigned.  Accurately complete and transmit all required documentation per policies/procedures.  Communicate transport information to relevant parties to facilitate synchronization and timely provision of services. Work tirelessly to achieve positive, timely, and safe patient transfers by practicing with a positive, pro-active, can-do, problem-solving, and collaborative attitude with all customers.  Seeks ways to improve services, streamline processes, and accommodate customers’ requests in a timely manner while maintaining a calm demeanor through all phases of process.