Job Title

Critical Balance Specialist

Job Description Summary

Primary purpose of the job:
Collect all cash from the (sub)tenants and support the allocation of cash in due course relating to any (sub)leases, collect all VAT invoices, overpayments from landlords/managing agents and support the allocation of landlord/managing agent refund/returned payments in due course relating to any (head) leases of the properties occupied by Cushman & Wakefield's GOS clients in order to enable them to prevent any additional funding or penalty costs.

Job Description

Other professional qualifications required for filling the position:

Finance/economics degree is an advantage

At least 1-year relevant work experience

Finance processing experience in international environment is an advantage

Foreign language skills required for filling the position:

English language upper intermediate

Knowledge of any other European language is an advantage
 

Required skills for filling the position:

Strong IT literacy

Intermediate MS Office

Excellent written and verbal communication skills

Excellent problem-solving skills

Strong analytical mindset

Able to work independently and in a team

Strong work ethic

Flexibility during times of change

Ability to effectively prioritize and execute tasks in a high-pressure environment

Proactive, enthusiastic and willing to learnt

Responsibilities of the jobholder:

Enable the PSC and its Portfolio Admin Lease Finance Team to meet defined performance targets in relation to any cash (tenant/landlord) and VAT invoice collection, cash allocation and all aspects of Lease Finance critical balances or any other Lease Finance activity as required

Regular tasks:

1. Daily and other BAU tasks to deliver:

Day to day identification of quality issues and risks and escalation of such issues

Establish and maintain professional and effective working relationships with external and internal clients, colleagues and management

To provide advice / support to other team members to enable and ensure their contribution to outputs and adherence to procedures

Ensuring client requirements and Cushman & Wakefield quality procedures are followed

Collaboration with other departments (Data, AP, AR, CA, CC, Estate/Account Management)

Maintain BAU process documentation

Critical balance query management

Cash collection – written and mostly verbal contact with tenants

Cash allocation – matching payments received to outstanding receivables

Liaising with creditors to obtain tax invoices for charges paid/to be paid

Liasing with creditors to obtain any supporting documentation required for tax invoices

Management of debit balances & returned payments/refunds from creditors

Liaising with suppliers, managing agents and other 3rd parties to obtain legal documentation in relation to critical balance queries

Debtor and creditor account reconciliations & query management

Ad hoc reporting on critical balances upon request

Regular monthly reporting on critical balances

Preparation, calculation and instruction of finance amendments to tenant/landlord accounts during critical balance issue resolution

Assist in preparing monthly / quarterly SLA & KPI reports (multiple clients & departments)

Supporting the team's back up structure

Internal and external audit support
 

Main records and documents kept by the jobholder:

All Finance related documentation should be stored on Shared drives or SharePoint according to the documented processes

INCO: “Cushman & Wakefield”