Description We are looking for a dedicated Crisis Services Program Manager to oversee operations within our crisis programs in Kalamazoo, Michigan. This long-term contract position is ideal for an experienced leader passionate about maintaining high-quality care and fostering a supportive team environment. The successful candidate will play a pivotal role in ensuring program excellence, staff development, and compliance with industry standards. This is a mostly remote role, onsite training is required. You will manage remote employees. The shift is mostly M-F, 8am-5pm EST with requiring flexibility to work outside of that. Responsibilities: • Provide daily management and oversight of team members, setting clear expectations and addressing attendance, performance, and work habits. • Lead recruitment, hiring, and retention efforts to build a cohesive team with relevant experience. • Establish performance goals and provide coaching, evaluation, and training for crisis services personnel. • Collaborate with the Crisis Services Program Director to support accreditation processes with relevant organizations. • Ensure compliance with confidentiality laws, recipient rights, and contractual obligations. • Organize and facilitate staff meetings to enhance communication and operational efficiency. • Coordinate and provide on-call support for a 24/7 crisis hotline. • Foster a positive and inclusive call center culture to improve team retention and morale. • Monitor program quality through data analysis and reporting. • Undertake additional responsibilities as assigned to meet organizational needs. Requirements • Strong interpersonal communication skills, both written and verbal. • Proven ability to maintain confidentiality and build trust within a team. • Exceptional organizational and attention-to-detail skills. • Proficiency in computer systems and the ability to learn new database tools. • Demonstrated problem-solving abilities and sound decision-making skills. • Experience in managing teams and providing leadership in high-pressure environments. • Knowledge of crisis communication and non-violent crisis intervention techniques. • Minimum of 2 years of experience in a relevant field, preferably within customer service or crisis management. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .