The CRFP Specialist, Level 2, works with hotels throughout the preparation and negotiation of the RFP process, to help participating hotels improve their negotiation and commercial performance. **Your day to day** + Working with hotels participating in the CRFP program to make sure they are well-prepared for the RFP season. This includes education on processes, tools and the corporate travel segment and strategies. + Encouraging hotels to review rate plans for their accounts before the RFP launches. + Collecting any other relevant information from hotels or other stakeholders (such as off-property account owners) before the RFP launches. + Following CRFP standard operating procedures. + Using systems and tools including bespoke IHG tools as well as standard MS Office tools including Excel and PowerPoint. + Analyzing and interpreting data. + Negotiating RFPs, using a range of data, customer and hotel insights, and commercial savvy. + Managing workload to ensure deadlines are met and quality is maintained, even during peak volumes. + Explaining (if asked) the rationale behind rates you have negotiated; taking what can be complicated and describing it in simple terms to help others understand. + Creating a positive perception among target stakeholders of the way CRFP works, and the results it delivers, through your own professional, capable approach and communication. + Maintaining a professional and calm approach even in high-pressure situations. + Sharing ideas for continuous improvement on CRFP approach and ways of working. + Flexibility in working hours required during peak periods. **What we need from you** + Bachelor’s degree (or equivalent) preferred. + Customer service experience required. + Hospitality experience preferred. + Sales experience preferred. + Analytics experience preferred. + Excellent computer skills including MS Word, PowerPoint, and Excel. Ability to create queries and reports in Excel. + Strong customer service, communication and interpersonal skills required, with the ability to effectively communicate with all levels of a business. + Able to handle multiple tasks, and to plan, prioritize and organize effectively. + A professional and positive attitude toward work and customer relationships and service. Self-starter, self-motivated and reliable work ethic. + Commercially aware and results-oriented. + Independent problem-solver who is able to effectively judge when to escalate for awareness and/or support. + Team player who measures success collectively as well as personally. + Business fluent in the language of the country in which you are based. Business fluent in English. Fluency in additional language(s) may be required. **Location** – Atlanta, GA; Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business. **The salary range for this role is $46,226.00 to $68,000.00** . This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.   At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG. Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love. We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate. We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.