Our associates celebrate lives. We celebrate our associates. To manage the cremation paperwork process with a focus on improving the cremation turnaround time and improving customer satisfaction. Ensures that cremation paperwork is reviewed in a timely manner and any reworks are communicated to staff with clear instructions on how to resolve any issues. Communicates with Managers, Funeral Arrangers, PCC Staff, Crematory Operators and Couriers/Drivers as needed to complete this goal. Will report to the Market Leader and office remotely or at a location within the Market. **JOB RESPONSIBILITIES** + Review and approve each cremation case paperwork in Carepoint at least daily, reviewing cremation documents as close to their upload time as possible & not waiting for all 4 cremation documents + Validates that documents from the funeral home to support requested service complies with state law and Company policies and procedures and reaches out to SCI legal team as necessary + Communicate with Funeral Arrangers & Location Management regarding the status of their cremation cases via email on a daily basis with any outstanding documents necessary to proceed with cremation + Demonstrates quick response to document that require a correction to be made (rework) and directs staff with clear instructions to correct documentation as needed + Works with Location Management to provide training on existing and new policies, procedures, standards and specific state/provincial regulations as needed + Works with Location Management & obtains AR Statement to work through cases with new circumstances that require a decision to be made + Coordinate Delivery of Cremated remains by working with Courier and Funeral Arrangers to ensure that remains are returned to the locations as quickly as possible **MINIMUM** **Requirements** **Education** + High School or GED equivalent **Experience** + Experience working in a funeral home or PCC location and/or working in a customer-focused and fast-paced professional environment is a plus **Knowledge, Skills and Abilities** + Highly detail oriented with a careful eye for quality control and presentation of work + Strong skills in time management, organization and prioritizing workload + MS Office Suite experience (Microsoft Word, Excel, PowerPoint and Outlook) + Knowledge of Carepoint + Work independently without direct supervision + Excellent verbal and written communication skills and presentation skills with management, customers and peers + Ability to remain professional, rational and kind in high stress, high demand, and sometimes contentious situations + Remains firm with decisions made based upon laws **Work CONDITIONS** **Work Environment** + Work indoors during all seasons and weather conditions + Standard business dress is required + Moderate odors, dust or fumes may cause discomfort and / or irritation to eyes or respiratory passages **Work Postures** + Sitting continuously for many hours per day, up to 7 hours per day + May require climbing stairs to access office building **Physical Demands** + Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage **Pay:** + $20.00 - $25.00 an hour based on experience **Benefits** : + Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program Postal Code: 92113 Category (Portal Searching): Operations Job Location: US-CA - San Diego Job Profile ID: F00345 Time Type: Full time Location Name: El Camino Memorial - Cypress View Mausoleum Mortuary & Crematory & Mausoleum