Job Title: Credit Controller
Location: Head Office, Leicestershire
Salary: Competitive, plus bonus & benefits

 

We’re on the lookout for a Credit Controller who thrives on solving problems, spotting patterns, and chasing down the details others might miss. This isn’t your typical credit control role — it’s all about managing and recovering supplier-related debit balances that often fall through the cracks: over-payments, duplicates, returns, billing quirks.

If you’re curious by nature, confident on the phone, and take pride in making things right, keep reading.

 

About the role:

 

This is a hands-on, investigative role that sits at the intersection of finance and supplier relationships. Your mission? Track down debit balances, understand where they’ve come from, and recover the money owed to us — all while keeping communication smooth and professional. You’ll be:

Taking full ownership of supplier debit balances from discovery to recovery.

Investigating root causes by diving into data, talking to internal teams (like Procurement, Ops, AP), and reaching out to suppliers.

Managing communications with suppliers — whether it’s a quick call, formal letter, or a well-crafted email — to get balances cleared and accounts reconciled.

Reconciling supplier statements to ensure everything checks out.

Reporting regularly on recovery performance, aged balances, and any issues that need flagging.

Suggesting improvements to processes that help prevent debit balances from cropping up again.

Working through disputes in a calm, fair, and timely way.

Keeping tight records of all actions and correspondence.

Supporting the AR & AP Operations Managers with various ad-hoc tasks as they come up.

 

About You:

 

You’re methodical, confident, and tenacious — the kind of person who follows the thread until you get to the bottom of things. You’re great with numbers, even better with people, and always ready to ask the next question. Specifically, you’ll bring:

Solid experience in credit control, accounts receivable, or accounts payable.

A good grasp of financial reconciliation — and bonus points if you’ve dealt with supplier debit balances before.

Strong communication and negotiation skills — you're comfortable handling tricky conversations with tact and clarity.

A curious mindset and a drive to solve problems, not just spot them.

Confident use of Excel and/or Google Sheets (you know your way around pivot tables and formulas).

Great time management — you know how to prioritise and keep a caseload moving.

A results-focused approach — you take ownership and follow through.

A basic understanding of accounting principles.

Sound like you? Apply now — and help us make every penny count.

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