Credit & Collections Specialist (SAP) Orlando, FL Position Summary: Join our dynamic team as a Credit & Collections Specialist, where you will be the vital link between our customers, Accounts Receivable (AR) Accounting, Operations, and Sales Teams. In this role, you will be responsible for the prompt collection of all accounts receivables and comprehensive credit management, which includes maintaining credit management tools and customer credit limits. You will support bad debt calculations and analyses, prepare periodic reports on account aging, AR tracking, and payment details, all while fostering strong relationships with internal and external customers. Essential Functions: + Manage the collection of customer accounts for both internal and external clients, ensuring timely collection and developing effective collection processes. + Utilize GETPAID software to streamline and enhance the collection process. + Implement COFANet to validate customer credit limits efficiently. + Identify and address credit and collection issues, communicating findings with the AR Accounting team and Customer Service Representatives (CSR). + Follow up on collection issues with AR Accounting and/or CSR teams to resolve discrepancies. + Initiate communication with customers by sending missing invoices and maintaining regular contact through calls, emails, or customer portals to improve payment statuses on overdue invoices. + Review, analyze, and release pending sales orders from credit/shipment holds while adhering to Company Credit Policy. + Maintain and update customer master and credit data in SAP, ensuring accuracy in current customer information. + Collaborate with relevant stakeholders semi-annually to confirm appropriate credit limits are established in SAP as per Company Credit Policy. + Support customer service and program teams in resolving disputes related to receivable collections effectively. + Assist the AR Accounting team in analyzing, calculating, and recording bad debt in line with Company Policy. + Contribute to the preparation of weekly and month-end AR Tracking and Payment Details reports. + Participate in bi-weekly Cash Drum meetings for ongoing discussions. + Assist the AR Accounting team in the Internal Control Questionnaires process while acting on additional duties and projects as assigned. + Play a key role in the implementation of new tools and processes as required. Minimum Requirements: + Bachelor's degree in Finance or Accounting with 3-5 years of relevant experience, or an equivalent combination of education and experience. + Proven experience in collections, invoicing, and account reconciliation is essential. + Familiarity with Financial Systems, particularly SAP, is preferred. + Strong computer proficiency, especially in Microsoft Office, with advanced skills in Excel required. + Ability to manage multiple projects and adapt to changing priorities in a fast-paced environment. + Self-motivated with the capability to work independently while welcoming guidance when needed. + Excellent judgment, planning, and organizational skills, with an analytical mindset and attention to detail. #M-1 #LI-EB1 Ref: #270-IT Orlando System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.