Position Summary

The Credit & Collections Specialist is responsible for managing customer accounts to ensure timely payment while maintaining positive customer relationships. This role involves resolving credit and collection issues, reviewing account status and credit availability, documenting customer interactions, and supporting accurate financial reporting. The specialist works closely with internal teams and customers to resolve discrepancies, investigate payment issues, and support order processing decisions.

Key Responsibilities

Contact customers via telephone and written correspondence to resolve credit and/or collection issues while maintaining strong customer relationshipsInitiate collection activities on delinquent accounts, including telephone calls and form lettersReview customer orders and assess current account status to determine credit availabilityRelease or hold customer orders based on established credit policiesAccept customer payments and/or establish payment arrangements as appropriateDocument all customer inquiries and interactions to ensure accurate and complete credit recordsInvestigate and resolve duplicate billing claimsResearch lost, misapplied, or unidentified payments and initiate refunds for overpayments when applicableAssist in resolving customer issues related to non-receipt of product, pricing discrepancies, and returns informationGenerate and submit periodic reports related to credit, collections, and account status as assigned by the supervisorPerform additional duties and special projects as required

Required Qualifications

High school diploma or equivalent; Bachelor's degree in Accounting, Finance, or Business preferred2+ years of experience in credit/collections or accounts receivableWorking knowledge of credit and collection practices and general accounting principlesAbility to communicate professionally and tactfully with customers in challenging situationsStrong attention to detail and accuracy in documentation and data entryProficiency with ERP systems and accounting software (e.g., SAP, Oracle, NetSuite, or similar)Intermediate skills in Microsoft Excel and other Microsoft Office applicationsJob Type & Location

This is a Contract position based out of Irvine, CA.

Pay and Benefits

The pay range for this position is $27.00 - $32.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n
• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Irvine,CA.

Application Deadline

This position is anticipated to close on May 1, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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